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Updates about Delta’s Virtual Assist test program from the Delta Assist team!

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Virtual Assist Via Delta Assist logo

The other day I shared the exciting information that Delta is testing an amazing personalized tracking program for some elite flyers called Virtual Assist from Delta Assist. I, unfortunately, was not selected to take part but a bunch of other Diamond Medallion elites were, including a number of Renés Points blog readers.

I really wanted to know what would be required to be a part of this test program so I reached out to Delta with some questions and was provided with some great feedback from company spokesman Brain Kruse. Take a look:

What are the MQD qualifications to get into the program?

“MQD qualifications were not a factor. The group is a small sample of Diamond Medallions. Based on the trial program, we will make a decision on if the program will be expanded. We wanted to gauge the response from the sample group. Surveys will be conducted throughout the trial program.”

How long is the test program?

“Up to approximately three months.”

Can folks request to be included? Who would qualify? Could someone not on twitter, join twitter, follow Delta Assist, and be allowed to take part in the test program?

“Not at this time. We are pleased with the response from customers who have learned about the trial program. As you know, we strive to ensure that every customer has a great experience with Delta. As noted above, based on the trial program, we will make a decision on if the program will be expanded.”

Now that last bit REALLY excites me. That could mean, if well received, that other Diamond Medallions could be asked to join before the period is over (hello – pick me pick me). 🙂

I really appreciate this additional information from Delta. I can promise you, knowing how fabulous Delta Assist already is at addressing issues, this kind of program will yield all “thumbs up” from those included in this year’s test. I will be sure to share any experiences readers forward to me and perhaps I can talk one of them into a Sunday reader guest post if something extraordinary happens during the trial period!

Beyond that I hope that we can start 2016 with the thrilling announcement that this program will be a permanent feature for ALL Diamond Medallions raising the bar to a whole new level of customer service for the top elites who fly over 125,000 miles a year on Delta jets (and spend $15,000 in MQDs or $25,000 on Delta AMEX cards). – René

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

6 Comments

  1. As a regular on twitter who interacts with Delta Assist all the time, I absolutly love this. Getting problems resolved without calling or not being able to call while in flight is invaluable when there’s one seat left and an entire plane of people are delayed.

  2. I’m almost hesitant to reiterate the great experiences I’ve had with @DeltaAssist for fear of them being overwhelmed.
    My most recent contact with them occurred while on the tarmac in Florence(FLR, Italy) trying to reach Munich to connect on separate tickets. It was 6 am local time, midnite EDT and they responded within 2 minutes. They gave me connecting options, times etc.. Simply fantastic.
    Very nice to know they’re out there in case things go awry.

  3. Well, somebody/some company is going to drag me kicking and screaming to get a Twitter account . . . Might as well be delta!

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