The other day I shared the exciting information that Delta is testing an amazing personalized tracking program for some elite flyers called Virtual Assist from Delta Assist. I, unfortunately, was not selected to take part but a bunch of other Diamond Medallion elites were, including a number of Renés Points blog readers.
I really wanted to know what would be required to be a part of this test program so I reached out to Delta with some questions and was provided with some great feedback from company spokesman Brain Kruse. Take a look:
What are the MQD qualifications to get into the program?
“MQD qualifications were not a factor. The group is a small sample of Diamond Medallions. Based on the trial program, we will make a decision on if the program will be expanded. We wanted to gauge the response from the sample group. Surveys will be conducted throughout the trial program.”
How long is the test program?
“Up to approximately three months.”
Can folks request to be included? Who would qualify? Could someone not on twitter, join twitter, follow Delta Assist, and be allowed to take part in the test program?
“Not at this time. We are pleased with the response from customers who have learned about the trial program. As you know, we strive to ensure that every customer has a great experience with Delta. As noted above, based on the trial program, we will make a decision on if the program will be expanded.”
Now that last bit REALLY excites me. That could mean, if well received, that other Diamond Medallions could be asked to join before the period is over (hello – pick me pick me). 🙂
I really appreciate this additional information from Delta. I can promise you, knowing how fabulous Delta Assist already is at addressing issues, this kind of program will yield all “thumbs up” from those included in this year’s test. I will be sure to share any experiences readers forward to me and perhaps I can talk one of them into a Sunday reader guest post if something extraordinary happens during the trial period!
Beyond that I hope that we can start 2016 with the thrilling announcement that this program will be a permanent feature for ALL Diamond Medallions raising the bar to a whole new level of customer service for the top elites who fly over 125,000 miles a year on Delta jets (and spend $15,000 in MQDs or $25,000 on Delta AMEX cards). – René
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