Sell, sell, sell! Buying an airline ticket nowadays sure is about the hard press sell. I mean think about all the “choices” you have and the “trip extras” you can get (because much of what once was included is now an un-bundled choice)!
1) Bag fees
2) Gogo Wifi pass $16
5) Drinks $6-8 each
6) Headsets $2 each
8) Car rental
9) Credit cards
10) Trip insurance
11) Club passes $59 one time visit
12) Mileage booster i.e. selling you more SkyMiles
13) Priority boarding privileges
14) 1st class upgrades
And now, like on international flights once you are at altitude, you can buy your way to a Delta Comfort Plus seat by use of the flight attendant GST or Guest Service Tool or the flight attendant hand unit.
I was told by Delta company spokesman Anthony Black that:
“Following upgraded technology, Our InFlight team now has the capability to sell Delta Comfort+ seats on board, after departure and after the aircraft has reached 10,000 feet and the fasten seat belt sign has been extinguished. This option is designed primarily as a service opportunity for those customers interested in moving into a new seat and allows our InFlight team the capability to support these requests. We do not plan to actively promote this service.”
Delta sure is doing all they can to showcase this section of the aircraft by “branding” it as special. The most important thing for you to understand is the seat is the EXACT SAME SEAT as the rest of coach so it is just a little more leg room and pitch / recline you are gaining. Some of the normal perks for these seats are:
- Free drinks including alcoholic beverages
- Free enhanced snacks on some longer flights
- Free premium streaming entertainment
But this will not, for now, be the case for those who move to or buy these seats and that is a complete SHOCKER to me. I asked about how Delta Studio will work for those who on-board upgrade and was told:
“Customers who switch to Delta Comfort+ will not have complimentary access to premium Delta Studio content.”
This really is a huge disappointment. However, this does explain just why Delta is not planning on “actively promoting” this on-board upgrade service when it does not offer the same full published benefits for the C+ seating for those who confirm the seat before boarding. But what about on-board service?
Delta flight attendants work hard. Really hard. But there is only so much they can do as many of the tasks are required by the FAA etc. and they are there, after all, primarily for on-board sales, err I mean, our safety! For now no announcement will be made on domestic flights like they are on international ones that these seats are available for purchase. I am sure that will change over time. Mr. Black further told me:
“We expect very low volume and anticipate no impact to on board service.”
Well, maybe. We will see. Normally on a flight, C+ will be the first to be served, often even before 1st class in my experience.
My issue with this change is that if, later on, C+ sales comes first that it could delay service throughout the entire cabin. Or, if you do choose to upgrade, will you maybe miss out on service waiting to get up in the air and to pay for your upgrade while service has already begun in this section of the aircraft?
On the plus side I was told by Mr. Black that ALL medallions, once “status can be verified” can move free of charge and will NOT need to pay to move to Comfort Plus seats. I am most pleased with this decision by Delta and I sure would think many will want to take advantage of this, that is, if they know they can take advantage of this since Delta is not advertising this change.
The other big issue is that this is a “first come, first served” offer so you may not get that free seat after all as an elite. So, please be quick if you want to change seats. Personally I would alert an FA you are interested in moving as soon as you board so that you can grab one once you are up in the air!
The last question is cost for non Delta elites. Sources tell me that will be based on the flight not what you paid for your ticket. You will have to find out once you are on-board.
What do you think about this new on-board selling of C+ seats with limited perks. Will you be buying? – René
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