A reader passed along this little gem and just made my head hurt. You see, in Fargo ND (FAR), in winter, it apparently snows. I know, right? Just shocking. Who knew? I am also told that since winter is cold there, and it snows, the airport needs a decent supply of deicing fluid on hand for commercial airplanes.
I have never flown into FAR but all the “Big 3” airlines (well regional partners that is) fly in and out of the airport including United, AA and Delta. Now like my smaller home town airport of SBN the ground crew that runs things is DGS or Delta Global Services that is owned by Delta CORP.
Well, according to inForum.com it seems DGS ran out of fluid and the Delta PR rep confirmed this. But, reading on, you will see there WAS fluid to be had since private jets were taking off and getting deiced. According to a source I talked to it may have been a payment issue on the supply side but I could not confirm this. Either way, major fail on Delta’s part.
So what did they do? Clearly they cannot any longer send folks out on AA after the interline agreement is over so that leaves United and Delta. Oh, they got Pizza for everyone.
Let me go off topic (sorta) here for a minute. I love pizza as much as the next guy (maybe even a bit more). But since when does ordering pizza for those stuck either in the airport or on a jet make it “all better” when if this happened in Europe, under EU261 rules, the airline would be paying out BIG BUCKS in compensation. Maybe it is time for a US261 rule to be put in place. I think most folks will take CASH over a pepperoni pie – don’t you?
Back to the topic of the day. We all know Delta, and the other airlines, will mislead and all but deceive us about the facts of what is wrong and blame the weather. After all, years ago I caught Delta red handed when they blamed the weather when the jet was in fact broken. I bet this happens more often than we know.
So what do you think? Did Delta do enough by just getting the passengers out when they could later on as well as buying them pizza or should they have done more. Much more maybe? – René