It’s kinda funny when you look at who are non-Delta AMEX Platinum personal card as well as the non-Delta AMEX Platinum business card holders. Most make a ton of money and my guess is they are driving either new or nearly new cars. I am also guessing they have little use for things like the Premium Roadside Assistance perk (including towing).
Notice, in part, just what is included with the above cards:
“Premium Roadside Assistance provides the following services at no additional cost up to 4 times per calendar year when Card Member is present with the eligible vehicle: towing up to 10 miles, winching, jump starts, flat tire change when Card Member has a workable spare, lockout service when key is in vehicle and delivery of up to 2 gallons of fuel. Card Member will be charged for the costs of towing in excess of 10 miles and any other additional services.”
Now I have to tell you I have never used this card perk and this despite the fact that I have held either the personal or business non-Delta AMEX Platinum card for years now. I just have never had a need. I don’t run out of gas. I keep my tires well maintained and I don’t lock my keys in my car. However my van is now 10 years old (ok almost 11 years old) but I have never had an issue with it other than brakes and tires etc. Then the other day, well, things did not go so well!
I was sitting in the Sky Club getting ready to board my fun run positioning flight when my wife calls. Ruh roh! The van just died. She had a van full of groceries and had to get home fast. Double ruh roh! I thought my CNB Visa, including add-on users, had some kind of roadside assistance. Well, no, not really I found out. My wife does NOT have a non-Delta AMEX Platinum card as she is just an add-on user. I was not sure if the coverage was extended to her card and, at the time, getting a deal was not primary in my wife’s voice. Got it. I called and had a truck there very quickly.
But once I was home, well, I wanted to see if I could save some money getting my van from from where I live to my mechanic 12 miles away. I called AMEX and was really impressed with what I was told. Check this out.
Unlike the $65 I had to pay for the short tow to my home, this one was covered for the 10 miles free and then I paid $7.62 for the extra 2 miles. Sweet.
I then asked if my wife would have been covered as an add-on user. I was told that did not matter as all the cars I owned (excluding some vehicles) were covered. Despite what it says in the T&C above, I was told I did not have to be in the car but if there was an issue I would have to make the call. Anyone could be driving my car that I authorized and if they broke down they could get a tow (up to 4 a year). Again, really sweet.
The only downside of this experience was it did take a while to get help. The AMEX rep took about 20 minutes to even find a partner willing to take the job. Then, it took over 2 hours for the truck to show up. Other than the time delay, all good and simple and the extra $7.62 was billed to my AMEX card.
I also got a text with all the info about the towing company as well as two follow up calls from AMEX to make sure the company did in fact show up. The first time the automated system called the truck was still on its way but AMEX called them to make sure they were near by. The second automated call I verified the tow was either in progress or completed. Nice.
As I talked about yesterday, the changes to the AMEX business card bonus points is a real bummer for most of us. However, I hold the non-Delta AMEX Platinum business card long term for all the perks like Centurion Lounge access, GoGo passes that work on international Delta flights and so much more that it affords me and now this little incident has just helped save me even more of this year’s card fee! – René
PS – Be sure to check back after lunch for this week’s SWAG Saturday!
Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.