I love KLM Flying Blue. Well I love the fact that I can use their points to book all kinds of awards including awards flying Delta. I love that they are transfer partners with AMEX Membership Rewards as well as with CitiBank Thank You points! However they are having some real tech issues today and KLM on twitter was all but worthless.
This morning I attempted to book a one-way award from Kalamazoo to Dallas and as you can see from the award chart above there were many days with LEVEL 1 award space, that is, 12,500 points for coach. When you go to check out, it doubles it to 25,000! I tweeted to KLM and then DM’ed them and over 6 hours later they still had not been able to book a simple ticket for me or tell me what was wrong.
My issue was I had points about to expire (a nasty part of Flying Blue, that is, you must fly and credit to FB a trip every 2 years. No transfer points etc. will not work to extend expiration).
KLM was nice enough to give me a number to call in the Netherlands but instead I just called the USA number for KLM FB 800-375-8723 and had a nice rep confirm they have been having tech issues all day and having more than one segment was causing the price to double. Nice. The rep fixed it in no time and booked the ticket no fee (other than the $5.60 tax).
I then, before I hung up, got the Delta confirmation number for the flight. I plugged it in at Delta.com and then went to the reservation, dumped the Flying Blue frequent flyer number, put in my Diamond number, and was instantly able to select C+ seats and confirm I was ready for a medallion upgrade as well. All very smart steps btw.
So if you are having issues booking Flying Blue awards today – Just call! – René
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