Yesterday I mentioned how I had a most frustrating day with KLM on twitter as they pretty much just ignored me all day long. So I ended up calling to get my award ticket booked. The award booking issues they were having yesterday are still going on today btw. But on to another issue.
I gave you the advice in the post yesterday, as a Delta elite, that you could strip out the KLM Flying Blue frequent flyer number and simply put in your Delta Medallion number. Well, yes, you can and all works perfect on Delta.com but a bit less so on KLM.
You see, Delta, when you are talking flights after 16MAY16, is coding your “upgrade” to Comfort Plus as a WU fare. However, KLM’s computers do not like that as they must show it as an N fare as you see in my receipt below.
The result was a nasty surprise today. KLM attempted to cancel my award ticket. Sigh. They said you cannot be in a WU fare as that is not one of our award classes. I tried to explain this all to the KLM rep as well as what Delta is doing after 16MAY16 but it did little good.
The rep put me on hold and at last put the ticket back in and said that Delta is now handling my ticket. OK, not sure what that means but happy to have my ticket back and to not have to move back to coach just so it stayed with an N class.
Bottom line is simply this for now – DON’T choose to upgrade to C+ unless you are ready to call KLM and have a grand chat with them about Delta and the WU fare class that is a free upgrade and is still an N class fare (not to mention the same coach seat as the rest of coach) and that you are yes still eligible for a medallion 1st class upgrade and this upgrade has nothing to do with that upgrade and… oh you get the idea.
Pick an exit row until Delta and KLM work out the IT on this. Yeah, that could be a VERY long time kids! – René
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