Just wanted to give you some quick weekend updates about a number of tech issues that are plaguing the mothership this week. The first one I blogged about HERE last week is the fact that a number of us (me included) are not getting the points sent over from AMEX in regards to our Delta AMEX card spend. Delta PR folks did a “drive by” comment at FlyerTalk and said:
“We have identified a technical issue that has impacted miles updates to some Card Member balances. We are working to correct the situation. Thank you for bringing this to our attention.” – SKyMilesTeam on FlyerTalk
So they are going to try to fix it. No idea how long it will take or sorry that you may not be able to book some trip because you are waiting for SkyMiles to post. It sure seems like more of an AMEX than Delta issue to me but who knows as they are not giving us much to go on.
The next one is about yet another IT bug that is when you look at how many MQMs or MQSs a flight will earn it shows as ZERO (even those in 1st class). Also, if you look at the way left arrow in the screen shot above from Delta.com, the MQM “estimator” is also missing. I reached out to Delta CORP and was told:
“Regarding your question about MQMs and MQSs, there has been no change. It’s a glitch in the display we are working to resolve.” – Delta CORP spokesman
Personally I have come to distrust “glitches” like this one. I have publicly stated I see the day when MQMs will go away and I think this truly is what is on the way soon. I think this was no glitch but someone loading new code too soon. It is just a matter of time that ONLY how much you spend will matter for elite status with Delta. Then again, when all you have to look forward to is a C+ “side-grade” (maybe, if REV MGT does not lock down all the C+ space) then why even bother for status at all with Delta? Sad times.
Lastly one more tech issue (it is hard to keep count right). I have not reached out to Delta CORP on this one but have enough reader and other feedback to call this one just yet another Delta IT bug to ignore (for now). Clearly, per the wording on Delta.com, medallions CAN upgrade JFK to SEA even on the flights that have Delta ONE seats. I think this will change one day but for now this route is NOT excluded. This “not upgrade eligible ” bug is popping up all over the place on Delta.com so it is up to you to check if your route is one you can receive an upgrade on.
I have for years been very critical of Delta IT and when you look at the level of current and ongoing issues you can see why. This is completely unacceptable but what can we do when we have to trust things like the Delta award booking page that tells us “Delta’s expanded search capabilities and calendar at delta.com offer more flexible and accurate view of Award prices” since no award charts are to be found anymore. Sigh… – René
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