Myself, and VERY notably RenésPoints blog contributor Laptoptravel, have been trying to get the warning out to Delta Medallion elites about what is on the way for 16MAY16 (see these posts for more information).
As an elite, even the lowest Silver Medallion, you are able to select preferred seats like exit row seats. Now as a top Platinum or Diamond medallion, you for you only are able to get an “instant” upgrade to Comfort Plus (C+) after the changes on the way 16MAY16 (if space is open). But this comes with some big risks and issues.
Once you have your ticket, you are able to go in and “manage upgrade” and you will be presented with two boxes. One of them should be by default checked, that is, the shot at a complementary elite upgrade to business / 1st class. The other box is for C+ upgrades. I, personally, will many times just say NO to this upgrade (really a “sidegrade” if you will) as to me exit rows on many Delta jets are better than the C+.
But what if you decide to check this box and request the upgrade to C+. What then? The system, again if space is open, will upgrade you and now it waits for you to pick a seat (vs before when it just picked one for you). But what if you want to go back to your coach seat after that?
Nope! Delta.com, once you have “upgraded” to C+ will not let you “downgrade” to a C- or standard coach seat including exit row. So what then? I reached out to Delta and was told by company representative Anthony Black:
“[It is] just like First Class upgrades. If a member would prefer to downgrade after receiving a complimentary upgrade and a seat is available they can do so but must do so by contacting Delta Reservations. This functionality is not available online.”
So you have to call. I was also told there is no charge for this downgrade. But what a pain that we have to call to get this done when everything else can be accomplished online.
Lastly on this topic Delta has updated the wording on the order for upgrades, per each fare class, it has been updated to reflect W class (sometimes) will have a higher upgrade priority. Please note a WU, that is, a complimentary upgrade to C+, will NOT bump you higher up the upgrade list as it is your original purchased fare class that matters here. – René