Since most of us eat every day and have three meals a day, talking about food, and food when traveling, is on topic to me. Delta sure cares about food and has a ton of rules and regulation of when you get food (domestically).
This includes a somewhat wacky system that if you depart during a certain block of hours you get no food even if, due to distance, you will get food other times. Oh and one last one, after 8 PM you don’t get “dinner” but until 9 PM you get a meal if the distance is long enough. Talk about confusing? All these rules make SkyMiles hidden award charts almost look simple by comparison.
But on to today’s topic that bugs me about the many “kinds” of snack baskets there are now.
During that “dead time” of meals on long flights in 1st class you get an “enhanced” snack basket if you will with more than just peanuts, pretzels and Biscoff cookies. You also get a special snack basked on flights longer that 900 miles in Comfort Plus or C+ as well call it (and we call the rest of coach C- btw).
However, if you have not noticed, on flights where Delta does feed you a meal in 1st class the snack basket is different. Delta apparently has decided this is an area where they can get cheap and save a few bucks. The result is on those flights, even if many hours long, you only get a basket of – you guessed it – peanuts, pretzels and Biscoff cookies. Welcome to coach snacks. Sigh.
Now I get this is #FirstWorldProblems, over the top worthy bits of Delta travel to complain about. I am also sure someone in accounting said if they got a meal they don’t need an “enhanced” snack basket as well, but that is missing the point. Delta is doing all it can to brand itself as special and above the rest. To yell to the world that they are worth it even if other airlines are cheaper for the same route with similar product. All that Delta does makes it better. Well, ending a 1st class experience with coach snacks is not the way to do this.
All Delta needs to do is ask any 50 FA’s who have worked 1st class to the reaction by passengers when they pass this basket. I know the answer as I have asked. Folks are disappointed and the result is normally something like this:
“Let me go back and get the C+ snack basket and bring it up if there is anything left over” – Something an FA would say
And this is what happens again and again because, as I talked about the other day, those in charge of the C+ section only ever come by ONCE to offer snacks or drink refills. Good for those in 1st who want more but bad for those in C+ who expect more because they maybe even paid more than C-.
So you tell me. Is this much to do about nothing or is it an area where going cheap lessens the Delta experience. You tell me and vote in the poll below! – René