Most times, when you take a bump, the voucher shows up when you go to your “My Delta” and then in the “My Wallet” box click on “Certificates and Credits” (must be logged in to see full list btw). Now you are somewhat limited with just what and how you can use these. For example:
Most Delta e-credit type (and bump) vouchers allow you to use them for you, and someone else with you on the same reservation, but if you try to use them online it tends to pull the credit only for you. So, you must call. You must also call if you want to “try” to get a rep to combine more than one voucher on one ticket for you. This latter bit is sorta against the rules but if you are an elite and have say a few of these piddly vouchers like you see above sometimes a rep will let you use more than one to get rid of them.
But none of that is what I have found interesting today. Again notice the screen shot in the opening of this post. Most times, at least for me, these kinds of tiny left over ticket credits do NOT show up in my “Certificates and Credits” page on Delta.com. I have had to manually keep track of all these old ticket numbers (blurred out in the shot above) if I have wanted to use them. Then, I can call Delta and at payment time feed them the number for the old credit and they can apply that one to my new ticket. Frustrating and nice to see, at least for now, they are showing up so I don’t have to manually track them.
Now that leaves only one VERY glaring issue I think Delta must fix, that of gift cards or, that is, specially e-Gift cards they strongly promote on the Delta.com home page. You see once they are issued and e-mailed to you they are not track-able ANYWHERE. If you lose the two codes, one for the cert and one for the “pin”, they are just gone. I wish Delta would let you either:
A) Manually add them to your Certificates and Credits page
B) Have them auto-add to your Certificates and Credits page based on the e-mail address you have on file on Delta.com and then use to buy the e-certs.
I have asked Delta about this again and again with no joy. I think one day this non-tracking ability of these types of e-Gift cards will land them in big trouble, but time will tell. I buy a bunch of these each year as the sweet spot for my non-Delta AMEX Platinum cards at $50 each so yes it is a real pain not to have them get lost. But you tell me, have you all of a sudden also seen lots of old e-credits show up on your My Delta page this weekend? – René
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