Delta made a nice change to allow us to use our Diamond Global Upgrade certs from our Choice Benefit on Virgin Atlantic as of the 15th of July. This was truly great news as well as the fact that you could request chauffeur car service (per Delta.com) to the airport. A really nice perk since this is NOT available when you are on an award ticket. Well, today Delta downgraded this perk.
“In addition, Global Upgrade Certificates can be used for Delta-marketed Virgin Atlantic flights outside of transatlantic travel, including Virgin’s London-Heathrow flights to Dubai, Shanghai, Johannesburg and Delhi.” – Delta.com as of 15JULY16
The above wording has been removed as well. Has Delta back peddled on this perk also? I have reached out to Delta for clarification and comment on these changes but have not yet got an answer back. When I have a quote to publish I will update this post.
Update from Delta CORP:
1. Chauffeur service follows Virgin policies—we are not restricting and customers can receive under Virgin policy (we just don’t list out all of their restrictions).
2. We edited the language to limit customer confusion as it is very hard to book outside the JV with current IT limitations.
I further asked for clarification and confirmed that Global Upgrades, like Delta ONE or Upper Class award tickets, are excluded from the chauffeur service.
Truly the chance to upgrade from almost any published fare (other than E Basic fares) is a HUGE perk of the Delta Global Upgrade certs and reaching Diamond Medallion status with Delta. The loss of the car service is not a deal breaker but still sad that it was included at the time the offer went live and now is gone. If you did book under the old T&C at the time I would push Delta (and Virgin) to honor this for you. – René