About a week ago Delta released a PR post about a “new” tool to help us when we fly any Skyteam flight to make sure we get points to the program we want. The key part is focused on the fact that there can be times we do not get credit and we can now, thanks to this tool, get retro credit correctly and quickly. In part the PR says:
“Skyteam, the global airline alliance, has introduced an online, retroactive credit tool to make it easier for frequent flyers to keep their account balances up-to-date. Already available across most of SkyTeam’s 20 members, the tool works in real-time to validate retroactive requests for eligible flights in a matter of clicks.”
This sounds on the surface just amazing. First off, yes it does happen, like in my case with my AeroMexico run that I at first did not get any credit for my flights. Really frustrating considering the fact that the point of the trip was the points!
Here is the main problem. When you try to enter most Skyteam ticket numbers on Delta.com link for missing credit it works really well with a Delta “stock” or issued ticket, but really not so much with a partner issued ticket. So I reached out to Delta to tell us more about this amazing tool and how it works. I was told by a company representative:
“…this tool as it is a back office tool on member airlines sites, customers will not see any difference on the FFP [frequent flyer program] pages but will experience it from having miles quickly validated and topped up from past flights flown on other carriers.”
So while this is good news that we will get points faster from Delta is sure sounds like we are still stuck faxing, yes faxing, copies of our old boarding passes and copies of our itinerary to Delta before they can process our request with this new “back office tool”.
I will say, in my case recently, I did get full and proper points and they did post quickly. So, while the process is not as user friendly as it seems on the surface, I guess we can be happy not having to wait as long to get the points we were promised! – René