I really thought about having this post as a Rookie Wednesday post but it is so important (and some don’t read “rookie” posts) that I wanted it to stand on it’s own and become part of the “Travel Essentials” tab here on the blog.
Do you notice a tiny little problem with the info from “My Delta” and my reservations above. Do you see what time I land and what time my next flight departs? And lastly notice the wording where the arrow points? Yeah, if not so sad it would be funny. And here is the really frustrating part:
I got no notice from Delta!
Delta really seems to be working on improving some IT issues. For example, they recently did a massive upgrade to the Fly Delta App that should, if things are working right, push gate and seat updates to you unlike before that had bits set in stone once you checked in. I really applaud them for these efforts as they were much needed.
But where Delta still has a major IT problem is cases like mine and why I preach and preach over and over that if you fly Delta that every Sunday you need to buy out the time to go over all your flights leg by leg to see if anything has gone wonkie as Delta may not tell you or worse. Worse you say?
If you do not check and see what is up as advised sometimes the Delta computers will just “fix” things for you. That sounds all good and cozy but in reality it can be a really nasty surprise. Like what?
- Your seat may change
- Your aircraft type may change
- Your upgrade may downgrade
- You may arrive at a vastly different time
- You may no longer receive a meal
And on and on. If you can think it with change issues it can and may have happened to you and you may not even know about it as Delta may, or may not, alert you to any of this. Yep, they may just make the changes and all you get is digital crickets.
On the plus side, due to these issues as I have talked about before, Global or Regional upgrade space may have opened up and again Delta has told no one. This just happened for me on my upcoming flight to Hong Kong and I am now sitting in Delta One all the way there and back. Does this mean that the first one to “jump” on the open space gets the seats and those who are slow do not? Honestly I do not know but this is why when I am waiting for GU or RU space I check each day by clicking on the extra created seat map as once that is selectable it is the notice the space has in fact opened up.
The bottom line to take from all of this is be proactive. Check your flights. Check on every single Sunday. Check each day when it comes to upgrade. – René