I am just coming off of two days of Marriott stays and those words are something very strange to me. To be clear, I have been an SPG guy for years. I gave up on chasing SPG top status after holding their top tier Platinum for years now once the merger with Marriott was confirmed. Now these two stays do not mean I am now changing over to Marriott as my preferred hotel chain, just that first, my “BACON” or BoardingArea bloggers conference was held at a Marriott property in DC and second, the next hotel was near DCA and had a decent price on points, that is, the Marriott Courtyard Alexandria Pentagon South.
Let me start off with the positives. I was REALLY impressed with the staff. I was VERY much made to feel welcome at check-in and thanked for my loyalty. I mentioned I was an SPG refugee and inquired about breakfast as a Platinum (something I always get at Westins or Sheratons even if they have a club if I ask). The rep was more than happy to give me a coupon for the buffet for the next morning.
Not just that, I was given a card good for a snack or beverage (I had a glass of wine later) and I was pressed to let them know if there was anything else they could do for me. Impressive. Then I got to my room.
First the positives. The wifi was good. Not blazing but solid and worked well so no complaints here. The bed was soft and when it gets down to it a clean soft bed is why you are there. The shower itself was clean as well as the rest of the room ie the very dated carpet was clean. But there were a number of issues with this stay. Like the HVAC wall unit was broken and I had to use the panel on the unit itself. No big deal really – but still.
Next the clock was broken. Again, no big deal as I never use them other than to check the time if I wake up in the middle of the night. Again, really not enough reason to gripe or change rooms.
While the bathroom was clean, it was dated and had maintenance issues. The sink was a bit gross where it met the counter top.
The fittings were all loose and there was clear water damage around the wall where the tub was and tile was loose and there was some mold growth.
And then there was the pealing paint on the ceiling of the bathroom as well. Just yuck. Not what you like to look up and see. It really shows a lack of care for a room.
Now again, I am not saying I would not stay at this hotel again. In fact I would and not just because I mentioned and showed the photos above to the staff at checkout and they offered me 1000 points as an “I am sorry gesture” but because, to me, the positives of this stay still outweighed the negatives. But it was close to tipping the other way I have to say.
And that is where I would love your input. At what point is too much too much? What is the tipping point for you. Should I have gathered all my stuff up and moved to another room or is what you’ve seen enough to push you to move to another hotel? You tell me? – René