Have you seen what UBER has done with the latest update? For the life of me I just don’t understand why the minds behind something as brilliant as UBER can be so dumb. As an UBER user when my ride is done, when the driver does a good job, I rate them 5 as quick as I can and maybe say a one word comment like GREAT and move on with my life. I sure don’t want to take the time to click more “feel good” icons – do you? Then we have:
Yep – more cash! Why not do like the LYFT APP has right from the beginning – that is, the ability to give a tip digitally to the driver. After all the whole point of these kinds of APPs is that you AVOID the need to have cash handy for tips. Instead – we have feel good icons to rate our drivers now.
This, to me, feels like the boss calling you in to his/her office and telling you that they have great news for you. I cannot give you a raise but I am going to give you something better – A TITLE!
Then, since I am an equal opportunity griper when it comes to these two ride sharing companies, their is one dumb thing that LYFT one day needs to fix as well. I have the UBER APP on my home screen on my phone but the LYFT APP is many pages farther away. Why? Mostly for one simple reason:
Expiration date of credits.
You see when you or I get just about any kind of UBER credits we normally have about 90 days to spend them. They are “lumped” into one credit per ride and no matter how much the ride we spend all the credit. So if I have a long ride I tend to pick an UBERx or a short ride an UBERblack to use it all up in the one ride. I like this. Contrast that with LYFT credits that tend to be something like:
“You have $1 off your next 63 rides and your credits expire Tuesday at noon”
Now I may be exaggerating by just a tiny little bit here – but not by much. This is why I tend to pick UBER vs LYFT 9 times out of 10 when I need a ride somewhere. Well that and the SPG & AMEX Membership rewards points tie in as well. 😉
What do you think of the latest UBER update? Do you like the new “feel good” update to rating drivers in the APP? – René