I often heap praise on @Delta twitter on the blog. Heck, I often heap praise on just about everyone who works for Delta including the new-ish CEO Ed Bastian who has really been doing well since he took over. The only ones I gripe endlessly about are the team who have over the past few years all but destroyed Delta SkyMiles. Yes, they are as of late doing positive things with the Medallion program, but it is time for them to do some repair with SkyMiles like republishing the award charts and for crying out loud bring back stopovers on awards. But I am now WAY off topic (it happens whenever I talk about SkyMiles – sorry).
Anyway, I had just an amazing Delta phone rep early Sunday morning helping me with my summer flight to Sweden that I picked up for an amazing price and dumped my last chance at a “stock” 125,000 SkyMile LEVEL 1 business class award for a paid ticket. I did this so I could apply Global Upgrade certs that I have now accomplished and much of with help from this amazing Delta rep (if you did not know, early Sunday AM reps are some of the best – period). But there was one tiny issue – that is, that the KLM computers were not talking to the Delta computers correctly so they could not confirm the KLM segments to and from Amsterdam and Gothenburg. No big deal really as they are short regional hops, but still business is better than coach and I could get them free as part of burning my GU certs. I was told to call back later.
Not only could the rep not process the GUs for KLM she could not even pick ANY seats. That did not sit well with me. I could not do it on Delta.com or KLM.com so I attempted KLM twitter support. What a total waste of my time.
The first PVT message or DM was reasonably straight forward as on the same plane I had the same seats on the way back. But you can see the long response that I should get a hold of my travel against. The agent being Delta.com. Sigh.
After that I am told I cannot have the seats I have for the return already held so pick again. OK I can do that and I did not have a seat map in front of me but I wanted to be forward of exit row not just in front of it so I requested rows in front. They happened to be C+ seats.
Now if you did not know it, all of KLM’s domestic business class seats are coach seats. Yep, they are bad. Some birds have a blocked middle seat while others are just like the rest of coach. So, C+ seats are also just like all the other seats so NOT worth paying ANYTHING for and especially so for a short 1-ish hour flight.
But KLM decided to select them for me and send me a digital invoice. Really? You have got to be kidding me, KLM. What a total joke and I told them as much.
They did not seem to like the fact that I was not will to pay up as a Skyteam Elite+ me being a Diamond any my wife Gold. But they then, again, went back to this ridiculous travel agent thing (does no one at KLM read tweets up stream in a DM I ask you)?
Since this took ALL DAY LONG to tweet back and forth as each tweet took an hour or two to be responded to I at least had time to call Delta Medallion folks again and got a rep to confirm there was wide open GU space so they processed my upgrades on those two flights as well.
The last thing I then wanted was for KLM on twitter to touch the reservation so I did my best to have them leave it and move on. I would think a good rep would have looked and said yes I see you are now in business class and confirmed the seats but all I got was what you see.
I have just about never had a good interaction with KLM on twitter. Maybe it is just me. So you tell me – am I the only one who will never ever use KLM twitter support again? – René
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