This week I spent a bunch of time on Delta jets – that is 9 segments in just 3 days. When it comes to flying Delta they are so reliable that booking that many flights tightly packed together really is no problem. Even though Delta flights are almost always full (or over full) they still fly reliably on time and just about always complete a flight. Truly impressive.
But then there is Delta IT. I often gripe about IT, but I know deep down many times the issues are not really the IT folks fault. They have to work with what others who order them to do things like blocking access to RU & GU space that should be open since medallions have earned the right to use these Choice Benefits. Or, as another classic example, the brilliant minds at SkyMiles have apparently told the IT folks to cause what should price as a single award ticket to price at 2 or 3 (btw the SkyMiles folks are fine with this and I have been told this face to face by the people in charge).
And that brings us to today’s issue, that is, the new “enhancement” of offline mode for the Fly Delta App.
Let me break in for a moment and say I truly like – no, wait – LOVE the Fly Delta App. It is elegant, reasonably fast and packed full of useful data. If you compare it to other airlines apps you will see why I say this. Well I should say I DID love the Fly Delta App. Now I want to stop using it when I fly Delta and it is all thanks to what you see at the top of this post, that is, the new enhancement called “offline mode”!
I think I understand the idea behind this latest update that is as the Delta PR site says (after a bunch of babble about coffee):
“Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making customer travel itinerary information – including boarding passes – available even when their device isn’t connected to the Internet.” – Delta News Hub
Yes, having access to your boarding pass is important and boarding is almost always slowed down by someone who cannot pull up their boarding pass on their phone. Thus this offline mode should help fix this one issue but at the same time it cripples everything else that is really useful and important like where I am on the upgrade list and so much more.
You see, I am smart enough to A) do a screen shot of my boarding passes as soon as I get them and B) print a paper copy just in case. Lastly C) even have my lock screen as my SkyMiles number QR code that I can use to board even when my phone is locked.
Delta has been nice enough to give us an “opt-out” choice when it comes to C+ seats (a.k.a. “Comfort” Plus). I have this opt-out as my default setting then carefully choose what segments I may or may not want to “upgrade” to a C+ seat. So why can I not have the same simple choice in the settings tab of the app to opt-out of offline mode, Delta?
Right now, when you get stuck in the offline mode situation, you have to:
- Log out and log back into the app, or
- Exit the app and open it again, or
- Log out and exit app, or
- Reboot phone and open app (and pray)!
I have had to do all of the above just to get the Fly Delta App to release itself from the enhancement of the offline mode. Yep, beyond frustrating and just maddening.
The funny thing (if there is anything funny about this latest feature) is I forgot during all my frequent time in offline mode to try to pull up the one thing that would be useful, that is, the ability to access a HOOU coupons on flights with no wifi. 😉
You tell me now in the comments section below. What has your iOS or Android experience been like with the latest enhancement to the Fly Delta App. Do you like the new features or does it make you, like me, want to go back to paper until this is fixed? – René
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