EPQS! Enhanced Pillar Queuing System. You just gotta love the name (#SaidNoOneEver). But beyond the ridiculous corporate name, I am honestly somewhat surprised to say EPQS is actually somewhat working and improving things. Where this is in place in Atlanta you are much less likely to endure the below in hubs like Detroit DTW:
There are few things worse than rushing to a gate and being blocked by folks who have no intention to give up their “space” so you can pass by and get to your gate nowhere near where the mass of people are!
Now what I said before is still the biggest issue that is somewhat restricted access to the gate agents. Plus, when you have a mass of folks wanting help, you are going to have a line of folks potentially blocking all the EPQS lanes.
I think the biggest two improvements this has at least accomplished (and Delta should be praised for) is somewhat preventing folks getting ready to board blocking the concourse as well as keeping the 1st class and Diamond boarding area more open. Lastly, the pre-boards have to fight much less to get on-board also speeding up boarding a bit.
Credit where credit is due, Delta, this is better but not a permanent fix that would require a total rework of all the Delta boarding areas at every airport! What do you think about the EPQS boarding lanes / pillars? – Rene