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It has been almost two months since the mega switch where all of Delta moved in LAX over to T2 & T3 (as well as B i.e. the TBIT or Tom Bradley International Terminal). My good friend Chris did an opening week review but time for a follow-up to see what it really is like.
I decided to book a SkyMiles ticket as this was the cheapest option and I have plenty. For 36k I got coach out and first back. Being a holiday week I thought my upgrade chance would be reasonable as a Diamond with 25k AMEX card spend and the Delta AEMX Reserve card as well.
With only hours to go before flight I was looking good with me at #6 and 7 seats open (do notice an elite with a +1 above me). I did in fact clear but there was a major issue.
With the gate agent announcing that we would start boarding in just a few minutes we still did not have an FO or first officer to fly the jet. Not good. He arrived just before pre-boards.
While I was not privy to all the details of what happened next, the crew had to take time with the engines they said and we were delayed by half an hour into Detroit from Kalamazoo. Did I mention I had half an hour-ish (30 minutes is a “legal” connection in Detroit). Again, not good.
I got on Twitter and started tweeting to @Delta that I would have, per the Fly Delta App, 14 minutes to make my connection. Even with a Porsche ride gate to gate that would be hard to do with Delta bringing in the CRJ200s into the B/C terminal in DTW and all the larger jets into A.
Delta responded that they had contacted the airport and would hope for the best before we took off from AZO.
We landed and it looked all but hopeless. Then something amazing happened I have never ever seen before (on a CRJ200 that is). We pulled into A just a few gates down from my Delta mainline flight to LAX!
Now I am reasonably sure this was not all for me as there were a number of others who were also talking about flights to locations that also had connections in A but either way it just again showed that Delta operations can hit a home run when push comes to shove.
Lastly, once aboard my flight to LAX, the lead flight attendant came up to me with her GST and thanked me and the man behind me for being a million miler with Delta.
From 100% stress and almost a canceled trip to smiles and amazement. This is the second such stunning ridiculously good service I have had in and out of DTW. Thank you Delta – this is why I fly Delta. How about you? – Rene
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