I love these. Delta has been sending them out for years now. They often include 250 SkyMiles as an incentive to take the time answer them. A reader, who we will call “Bob“, was kind enough to recently send me screen shots of the latest one going out this month. Let’s take a look and then after I will share some thoughts. Oh, btw, you can click any photo for a full screen slide show and then just click the image to advance to the next:
Most of these are reasonably standard and have not varied too much over the years. But a few things did stand out to me and were better than others.
First off, I was intrigued that they broke out if your status was recognized between Delta One and Delta First Class. Both being a business class cabin and experience, why should one crew or the other be more or less responsive to the company call to thank you for being an elite whatever?
I am not shocked over the question about C+ upgrades. Unlike Alaska that has the simple IT in place that they will not “upgrade” you to a middle seat Delta leaves it up to us to understand the opt-in / opt-out / later/now / select / un-select / change seats options (clearly, that is very clear and simple to follow, right)? Sigh…
The real doozy that hit me was the question about handwritten note cards. I love these but did not know that possibly doing these, by hand, was a directive from the mothership. Interesting.
So what did you think of this latest questionnaire from Delta? Did anything else jump out to you? – René
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