Let me start off with why I said “real” LSTN headphones in the title of this post. You see, in Delta One (and Premium Economy seats call Premium Select) Delta is now using a cheap version of the LSTN headphones that most who have tested are not all that impressed with.
But for a select group of Medallions who are really spending many thousands of dollars this year with Delta they are being sent an impressive gift worth about $180. They are receiving a set of LSTN Wireless Troubadours Zebra Wood On-Ear Headphones with Delta branding.
Reader Bill reached out to me and shared the following about the box that showed up at his door as well some thoughts on Delta in general with all the changes happening to the loyalty program:
“When it comes to airlines, I’m a Delta fan boy – I hope that doesn’t impact my objectivity – I just like the brand… HOWEVER, I do not like what they have done with SkyMiles….
First my thoughts on Loyalty – In the moment, I want to be treated with respect, and get to my destination on-time, every time. For me, being platinum is about having an easier travel experience, talking to better agents on the phone, and overall, having a greater degree of flexibility when it comes to my travel (waived same-day changes, platinum medallion line, Elite Plus benefits). Given my company pays for most, if not all of my travel, SkyMiles is what I get to use for my personal travel. And I’ve managed some pretty awesome SkyMiles redemptions.
As far as the LSTN headphones, it was a super fun surprise. It made me feel special, which in the moment, is what I like. I like feeling like I’m recognized for the money that is spent, the miles I have my “butt in the seat” and how long I travel – Going to Singapore six times a year is no easy trip. I felt the same way today as when I was operationally upgraded from Shanghai to LAX into Delta One, it made me want to fly that route again just in case it would happen. Not having status, it never would have happened.
YES, SkyMiles are almost worthless, but for me, “loyalty” matters most in the moment you need it, and can depend on the agent behind the counter, over the phone or on the plane to take care of you.?” – RenesPoints.com reader Bill
Thank you so much Bill for sharing your thoughts. I too am a huge Delta fan and fan of Delta people that really do #StriveForFive each day and when I fly other airlines I miss Delta so much! As to SkyMiles, well, I agree with you there too!
Did you get a set of headphones in the mail? What do you, as a Delta loyalist, think about them sending these headphones as gifts? Have your feelings or loyalty towards Delta changed after ALL the years of changes to the SkyMiles and Medallion program? Let us know in the comments below! – René
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