I have for a long time been an UBER fan. I have used UBER all over the planet and have very few complaints with any driver or ride I have ever had. But the one thing I have never tried is the pre-ordrer of an UBER ride for the next day. Let me make one thing really clear to you:
NEVER EVER – EVER- DO THIS – EVER!
It is totally pointless. I mean 100% pointless. The only thing pre-booking UBER does is at the time you have requested (i.e. the first time of the zone) the tech will request an UBER at that time rather than you just clicking the request manually. Oh and it gets much worse.
You see, I did not realize that, in addition to no advance notice, even if you request a up to a 6 passenger UBER XL transport, UBER may decide to send you a normal 4 passenger car. Now this would really not be a problem if you were paying the 4 passenger rate, but if you are paying for the larger transport it matters.
In my case, as you can see above, I decided that for convenience, it would be simpler to pay about the same price as 2x UBER X cars to just get an UBER XL. But that is not what was sent. UBER was nice enough, as we were cramped in like sardines into a small card, to tell us our large car was not available – sorry. Great, we knew that but had to catch a flight so what could we do?
Here is the thing in case you did not know. There is no advance planning with your night before UBER order. It just pings who is around at the time of your request (well how pointless is that). So if there is not a big car they send whoever they can (just great). The result is you overpay for not what your ordered and when you reach out to gripe they send you links to gripe on the web. Again, just great.
Back in the day UBER would instantly fix things – really not so much now. Oh let me add one more nasty bit on top of all of this mess.
If you happen to have taken advantage of Amex SNYC offers and loaded credit in to UBER, they really do not work so good when you pre-order an UBER because each time you order an UBER you have to manually go in and move the slider over to use credits for the ride – and this does not work this way. #FAIL
Bottom line is I will never ever use UBER to pre-order again. There are no advantages and any number of negatives.
1) You can not use credits
2) You can not cancel the wrong size car
3) You can not order sooner if you want to
4) It is totally pointless
5) Support with UBER has tanked!
As a final point the driver I had was great but that did not help the many failings of UBER. While this one expense has not killed my UBER use due to world wide reach it has moved me to use LYFT more as my default ride share app. You? – René