I am just back from my first of several AeroMexico – Delta elite mileage runs and am left so confused as a Delta flyer. First off let me say it was fun. The domestic AeroMexico 1st class seat is just fine. It has plenty of space, a leg rest that is very nice for sleeping, very good IFE (when working) and the flights were mostly on-time.
But as a Delta frequent flyer I always compare the on-board experience to what I am expecting to see. Sure, this may be rather ethnocentric on my part as everything in the world clearly should not always be judged, if you will, by US standards, but I am going to anyway! 😉
The first thing I simply do not get is the 1st class curtain. Now I am NOT talking about a curtain that separates coach from 1st class I am talking about the one that separates the galley, and the 1st class lavatory, from 1st class cabin.
I don’t get this and especially one part – the SNAP! On both side you have a really well manufactured snap that holds this thick curtain affixed to the wall on either side. This means, to go use the lavatory, you have to either do the “duck and shimmy” to move past it or simply unsnap it to get by. When you do the latter, almost every time, you get “the look” from an FA that rushes over faster than an Olympic sprinter to re-snap this curtain. Really?
I don’t get it? Is it a security thing? Can you help me readers?
One thing it does accomplish well is provide a private space for the flight attendants so you can not, if you need anything, make eye contact with them. No, you need to get up to request something or use the call button (I did not as I did not want to experience that look after the curtain snap look). Let’s look at an even more frustrating bit for me.
On-board sales. Many years ago (2014) Delta did away with duty free on-board sales and I am so thankful for this wise move by Delta. When you are trying to sleep or whatever to have flight attendants coming through (and blocking) the aisle with sales carts is maddening. But in 1st class this is really a major frustration. Keep in mind I was flying a paid first class ticket and on 2 of the 4 segments that I was on the flight attendants spent more time selling and working on receipts for passengers than coming by with food (I say that loosely), snacks and drinks. On-board service really suffers when the flight attendants are so consumed by sales.
Lastly, in this connected age, the lack of wifi is really frustrating. All 4 of the 737s I was on advertised wifi “A bordo” but only one of them actually worked. It will be interesting to see if this is the case over the next few months when I take a number of other flights with this Delta / Skyteam partner.
I guess I would love more feedback from those who regularly fly AeroMexico if my observations, from a Delta frequent flyer’s perspective, are also things that leave you scratching your head or if this is just the way it is. Oh, and what is up with the awful food? – René