Last month I had a fantastic time on the Norwegian Jade (review on the way) celebrating my wedding anniversary. This one was a milestone and I wanted everything perfect so I burned a ridiculous amount of AA points to get the perfect flights in business / 1st class.
With Delta I always look to book Level 1 or 2 awards but with AA you have “saver” or 2x that (and more). I guess if you run the value per point it still worked about to a decent redemption but I am reaching here.
The problem with where I live in the Midwest is if I fly Delta out of SBN I have to, almost always, start with a CRJ200. This is NOT the way to start a special trip (really any trip but even more so when it matters). So my choices are often Chicago if I want a real jet to start my journey. But another choice is Grand Rapids or GRR for both Delta and American. I chose AA since I started the year with well over 1 million points I am trying to burn.
The AA regional partner offered us lunch on the way down to Dallas DFW and both choices were quite good and the service was attentive and nice. The next flight was even better from DFW to Miami MIA.
You see I had booked this so we could enjoy dinner on an internationally configured flight (see opening shot) to Miami and I really wanted to enjoy the pre-order of meals that AA offers (Delta has promised this for almost 2 YEARS now but has yet to deliver). But the best laid plans did not go so well. I had ordered the fruit and cheese plate and we brought our own prosciutto to make it all perfect. But guess what, catering only loaded 1 fruit adn cheese plate not the 2 we ordered. Sigh.
Now here is where the AA crew was amazing. They already knew that this was a special trip for us and they were going to do whatever they could to fix the catering issue. The got from the back two cheese plates from what I am assuming was the buy onboard menu and made a second dinner the best they could for my wife and I. I was impressed – reAAlly impressed. But then we had to fly AA home.
Then to top it all off AA also dented one of our bags. Welcome home. Now we have to drive up to Kalamazoo or AZO (2.5 hours round trip) to drop off the bag to see if they can send it to Dallas and try to repair it. I even, foolishly, purchased AA insurance for these flights due to the importance of the trip and they told me to go pound sand about the bag – not a covered item.
Anyway, being a Delta frequent flyer I found it interesting just how amazing and just how bad AA could be on one round trip. I think I am just as happy to stick with Delta for the foreseeable future. – René