Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.
I love a good rant now and then – don’t you? I could rant all day long when it comes to the Delta connection CRJ200s and have what I consider a rant work of art here on the blog. But here is the thing about rants – they rarely ever accomplish anything other than maybe helping you feel a little better for the moment.
Take a look at the tweet above by a pro wrestler. She is clearly in rant territory and when you have over 1 million followers you will get others onboard with you. Delta did respond to her tweet and another user followed up with what I 100% agree with that @Delta (was @DeltaAssist) on twitter is amazing and can fix most, but not all, issues. Let’s look at another epic one:
Ouch! I am not involved with either of these two events and will not comment on what happened but are public tweets (or via other social media) the best way to go to fix whatever is making you crazy? Maybe, but there is a better way.
I try to NOT tag @Delta unless I want something because I do not need to bug these fine folks with bits that they cannot fix that are really company issues. Sure I tag #Delta often but that is not a request for a response. Now being a blogger who is rather, shall we say, Delta focused, I do tend to get a response when I do use @Delta – but not always. Sometimes when I really want an answer I have to (in public) tweet them again and again to make it clear I want an answer.
But to be clear I do not RANT at them. There is no point.
So what is the real key to getting help. What Delta wants is for you to DM or “direct message” them. First off, doing this will normally mean a quick response and an offer to help vs. a public tweet that may be ignored as, well, a rant. Next, Delta wants whatever issues not in public so they are much more likely to respond if you are private (keep the dirty laundry behind a closed door). Lastly, many make the mistake of tweeting in open their reservation number and more and that is never ever a good idea. If you are already in DM you are safe from personal info getting where it should not be.
Bottom line – If you are going to rant please do NOT tag @Delta in the tweet. Let these folks help fellow flyers that really need help! – Rene