One of the things that flyers hate about Delta is the fact that they hide the award charts (that they clearly DO use btw). Why? Lack of transparency and ability to find out if they are getting real value for their SkyMiles. Plus the fact that when mistakes happen, when there are charts in place, you and a rep can manually look at the issue and fix things when IT messes stuff up.
The key part here is consistency. Last year when Delta radically changed the Diamond Amex spend waiver 10 fold to $250,000 many folks said they were done. I was ready for the challenge but flying partners was simpler and frankly a lot more fun as well. Others diligently followed my lead and have done the same.
Now Delta is being inconsistent – really inconsistent. Last week I posted CONFIRMED results of those requesting an exemption from the 1/4 Million Delta Amex spend. Take a look at the following email from a reader that is a forward from the Diamond Medallion desk:
So per the Diamond Medallion desk folks, if you follow this advice and request the waiver, you should get it if you met the 2017 year requirements for Diamond status via MQMs and $25,000 Delta Amex spend. But what if you have already tried this and told either NO! or try back again in a few months? I asked Delta Corp if things have now changed with the above evidence in hand and was told:
“No.” – Kathryn Steele – Corporate Communications – Delta Air Lines
So officially, even though we know Delta is offering waivers left and right – officially nothing has changed. How lovely. It gets even more strange.
Another reader simply called the Diamond Medallion line and was, apparently per the above directive to the Diamond Desk folks, granted the waiver as you can see in the screen shot of their SkyMiles account from the Fly Delta App.
So where does this leave us? Frustrated? You bet! Angry about inconstancy over requests? Without question! Sad that those who followed the new Delta rules, often at a cost, are now rewarded with “oh you did not really have to do all that this year!“? 100% Yes! Is there possibly a Delta / Amex / CFPB compliance issue going on now? Who knows!
Since I have already met the MQMs and MQD spend via partners I am out this year of even trying this. What I plan to do is in January 2019, in about a week or so, meet the $25,000 spend and try for the 2020 waiver. After all – if this is a one time shot granted – why not try next year after they are being so generous to many this year?
What do you think of the wishy-washy maybe yes maybe no officially no Diamond folks official yes situation? – René