The old Dallas Amex DFW Centurion Lounge was a total game changer in the travel space. It put all other domestic US lounges to shame in both service, amenities and perks. It was the “gold” standard, if you will, for all other lounges to be compared.
But the problem was that it was too good. Too many users with expensive Amex Platinum cards, costing $450-$550 per year in membership fees, were wanting to access the lounge. Amex needed a larger space in Dallas. So they built one across the hall from the old one. But it did not work.
I went to review the lounge yesterday and was denied access to the club. I was told that the lounge is now a departing flights ONLY lounge (before you could visit on a same day arrival ticket). Further I was told the capacity controls for the lounge could result in your NOT getting access the day of departure either. This is happening almost every day (see sign above).
Clearly just nuts so I reached out to Amex on twitter about this and was told the following:
“Access is subject to space availability and we reserve the right to modify house rules without notice, also we have posted our capacity constraint process at the entrance to help alleviate any inconvenience. We do this in order to ensure the safety and comfort of our guests.” K – @AskAmex on twitter
I have been a non-Delta Amex Business Platinum card holder for YEARS now – that is going to change – it is time to dump this card. As the Dallas Centurion rep said to me yesterday that “lounge access is one of the primary benefits of the card”! Well, not so much if you can not use this listed card member benefit.
Clearly there has to be a better solution to this self caused mess from Amex that will not result in card members canceling their cards and walking away. Rather than have the above horrid rules they need to maybe remove the guest perk on the card (you can now bring in 2 guests – if you can get in that is). Or, limit the number of lounge visits per year for the card (maybe 24x per year).
You tell me. There has to be a better way. Is this change going to result in you dumping yet another Amex card this year? What do you think the fix is to the problem above? – Rene
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