My fellow BoardingArea blogger, Ben from One Mile At A Time is not pleased with American Airlines. In fact, he is so upset, he is tweeting he is DONE flying them (let’s see if he really stands by this and comes over to Delta). I understand his frustrAAtion!
AA has just this past summer come back to SBN or South Bend, Indiana (my hometown airport fyi) after a few years away (AA and US Air used to fly from SBN).
I have wanted to try their service and when I had a few open days I booked a cheap Avios award (from my Chase BA card) to give me the chance to review the new Dallas DFW American Express Centurion Club. Neither of my flights went as planned.
SBN, trying to be cute I guess, said my AA flight was “tardy” a.k.a. late. The reason was the inbound aircraft was late.
I got notice in the AA app about delay after delay – but apparently our crew did not. They ended up waiting at the hotel while the pilots, and all of us passengers, were ready to fly.
Half an hour after we were all ready to go they showed up (had they been at the airport we could have made up most of the delay).
On the way back it was even worse. Our jet had landed in DFW hours before our flight (like the Delta app you can track incoming flights). But for some reason AA decided to assign that jet somewhere else and give us, wait for it….
Yep! Another delayed flight. Our return flight ended up almost 2 hours late. Keep in mind there was no weather either day and this was all due to AA issues.
The AA club folks were very sympathetic to our issues but there was little they could do as there are limited flights in and out of SBN (but at least I got to try the AA guacamole – num – due to the City AA Executive card)!
The club reps, due to the delay, were kind enough to move us for free to the CRJ700 exit row and it was really nice with a ton of leg room. As a side note the 1st class cabin was full on the flight down and half empty on the way back.
While I do not fly AA much I know my impression is not isolated. All the BoardingArea bloggers who fly AA know they are, despite all their efforts to put D0, that is, depart on time above all else, nothing like Delta when it comes to performance and on-time flights.
My question to you AA folks is – how in the world do you all stand this each week? – René