Delta has been uber bragging up their innovations over the past year. I, for my part and from a frequent flyer’s perspective, shared my 8 positive changes over the past year as well as the 13 negative enhancements. But with all these changes what is the one thing I really want Delta to innovate for me? It’s simple really:
Allow us to search for open Regional and Global Upgrade space on Delta.com!
This one change alone would be massive for me and improve my appreciation for Delta. After all, RU and GU certs are, to me, the most valuable perk of my Choice Benefits each year. But it is so frustrating having to call Delta each time I want to check for open space (and we know Delta does not like you asking for “too much” each year after all as an elite)!
It befuddles me why Delta’s IT department can not fix this. If the Delta reps can see the space on their screens why can’t we? Is it an issue that the IT is just not in place to allow this or are there more sinister motives at work, like Delta does not want someone to scan for all the available RU and GU seats and show how few there really are at any given time?
For me this fix would allow me to not just save time calling Delta medallion reps but to better plan my trips as to booking flights that have open space as well as timing my redemptions of my choice benefits (RU and GU certs dump into your account much faster than in the past fyi – often in just a few hours).
Yes, there are many issues with Delta I would like to see fixed this year but this would be the biggest one I can think of. But I would love your input as a Delta flyer. What is the ONE and only ONE biggest thing you want Delta to change or fix this year? – René