It has been a while since I have taken a bump on a Delta flight. There have been offers but due to either the size of the offer or the number of seats they needed I have chosen to stay in my seat. Clearly, if Delta had offered SIX THOUSAND DOLLARS again I would have done whatever was needed and take a flight a few hours later. The nice thing about a Delta bump voucher is they:
- Are good for 1 year to spend and you have 2 years to fly them
- They spend just like cash on tickets
- You earn full SkyMiles, MQDs and MQMs just like cash
- You don’t have to spend them all on one ticket
- You can spend them on those flying with you
- You can use them on Delta code-share partners
As you can see there are simply so few restrictions on them that when one of these is offered as compensation for taking another flight I am more than happy to take them! But there is another option sometimes (many times in fact). That is a choice of gift cards:
I blogged years ago about the single best choice you can make when one of these is offered, that is, an Amex gift card (visa would be better imo if ever offered). Why Amex vs. the others? You can lock in the value before the rather quick 6 month expiration date on these (vs. the 1 year on the Delta vouchers). You can, for example, buy Amazon gift cards that do not expire (or simply reload your Amazon credit balance). You can pay some bills or just about whatever to make sure you burn these. But is Delta having issues with the vendor who provides these gift cards? Look at the below video from WKMG News 6 in Orlando:
- First that Delta stopped trying to help her.
- Next, that the report sorta muddied the water of forced bump vs. voluntary bump
- The email to claim the gift card worked – the card was just never sent.
- Delta did not show up in court to defend themselves (wow)!
- The DOT fines are not the same as this issue (i.e. a voluntary bump)
- The passenger took (face palm) a Target gift card!
OK with that out of the way the biggest issue is clearly that Delta had an issue with the subcontractor who they are paying to execute the bump gift cards. I had no issue with mine years ago and I have had any number of readers tell me they loved the gift card process and offer and also got theirs in a reasonable time. But if they are never sent – what good is the bump?
I reached out to Delta Corp to find out if they are in fact having issues with the subcontractor and we can again trust we will get what is promised by the gate agent if we take this type of compensation as a bump offer but they did not respond for this post. I will update the piece if they do offer a comment.
Personally, I would much prefer an Amex gift card vs. “Delta dollars” as I am finding myself flying other airlines more than ever this year so I hope this is a short term issue for Delta! – René