Global Entry Interviews Being Canceled Due to Southern Border Situation

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.

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A friend of mine was excited about her recent Global Entry interview — until Customs and Border Patrol abruptly canceled the appointment.

Her interview was scheduled at LAX for the last week of June — just before a Costa Rica vacation. Plus, her enrollment was free; I took René’s advice and gifted her the Global Entry credit I received with my new IHG Rewards Club Premier Credit Card!

Then she received this email (bolding mine):

To: [Redacted]

Sent: Tuesday, June 18, 2019 6:04:06 PM

Subject: Global Entry Appointment

Global Entry Applicant,

You are receiving this e-mail because your scheduled Global Entry Enrollment Center appointment has been cancelled.

The ongoing humanitarian and security crisis on our southern border has required extraordinary action by the U.S. Department of Homeland Security (DHS), including the deployment of additional U.S. Customs and Border Protection (CBP) personnel to the southern border.

In response to this effort, CBP is temporarily reducing staff at Global Entry Enrollment Centers and reassigning them to support frontline traveler processing during the summer months. Regrettably, this situation has forced the cancellation of your scheduled appointment.

To complete your Global Entry enrollment, consider:

· Enrollment on Arrival: When arriving to the United States on an international flight, conditionally approved Global Entry applicants can complete their interview without an advance appointment at any of the 50 airports with a Global Entry Enrollment on Arrival program. Additional information about Enrollment on Arrival, including a list of participating airports, can be found at:

· Re-scheduling your appointment using the following steps:

o Sign into your TTP account at

o Click on the “LOG IN” button in the top right corner of the screen

o Enter your credentials that you used to create your Global Entry account

o Re-schedule your appointment with the expectation that availability for appointments is limited

· You may also reach out to CBP at the Los Angeles/Long Beach Global Entry Enrollment Center at (562) 366-3267 to inquire about appointment availability at their center.

If you have any additional questions, please reach out to the United States Customs and Border Protection Information Center at:

Thank you,

Los Angeles Global Entry Enrollment Center

Her “New” Interview Time

When my friend arrives back home at LAX, she’ll visit the CBP office in LAX’s Tom Bradley International Terminal (TBIT) and hope to complete her interview. But who knows how long she’ll wait? And going through all that hassle certainly isn’t what anyone wants to do after traveling all day.

For what it’s worth, my wife and I recently renewed our Global Entry memberships with our credits from our Platinum Cards from American Express (learn more). The CBP’s website told us to sit tight and wait for interview scheduling. A couple of weeks later, our renewed Global Entry cards showed up in the mail. Turns out, no interview was required. (Not everyone is so lucky.) We were very happy — especially given the delayed Global Entry approval process now taking place.

Related: ROOKIE WEDNESDAY: Renewed Your Passport? Update Your Global Entry and Delta Profiles!

How Long Until Global Entry Interviews Return to “Normal” Schedules?

Until increased/reassigned CBP staffing along the southern border is no longer needed, this seems like the status quo.

No matter where you stand on the issue, the “ongoing humanitarian and security crisis” (I’m using the government’s words here, folks) surely supersedes privileges to zip through customs when returning from international trips.

While TSA Pre√ is a necessity for many of us, there are detainees and CBP officers dealing issues more press than, say, having to remove laptops from carryons before boarding a jet airplane.

What Do You Think?

Was a Global Entry interview canceled for you or someone you know? Should CBP have moved the Global Entry staff to the border? Should we be patient while the situation (hopefully) gets resolved someway, somehow or express some sort of displeasure? Please share your thoughts in the Comment section. (And please keep it civil!)

— Chris

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.

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  1. AlohaDaveKennedy Reply

    Are illegal immigrants entitled to Global Entry? It is a valid question gien that The Washington Examiner reported on June 06, 2019 “For the past six months, the Transportation Security Administration has allowed migrants released from the custody of other Homeland Security agencies to board flights to other parts of the country despite the passengers lacking any of the 15 documents it states are the only acceptable foms of identification.” So if illegal aliens can already fly without proper identification required of US citizens why wouldn’t they be able to obtain Global Entry status?

  2. When did you submit the renewal and when did you get notification/renewal card? I have waited almost 3 months with no word.

    • @Thomas: Also, log in to the Global Entry website and see if CBP posted any updates about your renewal. Frankly, I’m surprised my friend even received an email notifying her about her canceled appt.

  3. We did did the interview upon returning from an overseas trip. Didn’t have to wait too long, didn’t take very long, wasn’t in an office. It was a small cordoned off section along the way in the terminal. Questions honed in on a recent trip to Morocco. Probably took no more than 20 minutes combined, including wait time, for the both of us.

  4. Same thing on my Global renewal. Waiting for interview slot and received my approval in mail.

  5. We did the GE interview upon return at DTW (prior to our connecting flight). Our whole process (initial application) was held up by the budget freeze. When the review process was turned back on, we were in the “wait for 67-72 day” crowd versus review approved in “10-12 day” crowd. Appointments were four months out, and the local interviewing office heavily discouraged walk ins. So, this was much quicker, and with a lot less attitude (at least from my phone call to the local office).

  6. I too have waited almost three months for notice of renewal. I log in every week and it still says pending.

  7. You may renew Global Entry up to a year before the expiration date. Because renewals are good for five years from the previous expiration date you are not penalized for early renewal. I renewed 11 months early here in Orlando. My payment posted in a week but it took four months for the renewal to be processed. I was not required to come in for an interview. Renew early!

  8. John Robinson Reply

    It’s really ridiculous citizens and tourists have to suffer because of government not properly funding border security. In rational country would not welcome in people who commit a disproportionate amount of crime, violence and bring in poverty and low standards. The way Jordan and Oman and the UAE stay very safe and prosperous countries ismthey keep the riff raff out.

  9. Michael Manna Reply

    My wife and I got the same email during the government show down. It turned out to be no problem. On our next return from an international flight to O’Hare we showed the CBP agent our email and they sent us to a special agent (no office). There was no line, did a few questions, and 20 minutes later we were both done, had our global entry numbers and were on our way. At first we were not happy with the situation, but in the long run, this did not effect us.

  10. Was her appointment for renewal or new application? It must be regional. In Florida my results are the opposite by an extreme stretch. I applied for my renewal and paid via a reimbursing credit card sometime on 7/4/2019 (yes on the Fourth between BBQs) and I received my full approval very early Monday morning 7/8/2019. Thats 4 days, one was a Federal Holiday and two were weekend days if you don’t count Monday, the info delivery day at 5:00 AM. The approval letter I downloaded from secure web site was from the MIA airport office, coincidentally the same one I went to for my original interview. Regionally handled perhaps?

    My results may be skewed because of some Federal firearm licensing in place that have pretty deep background checks. Might be a case where they look me up and see those inquiries and results and simply auto approve at that moment because their checks are not as involved. Not really sure but color me happy at such a quick turnaround. Best of luck to your friend!

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