A friend of mine was excited about her recent Global Entry interview — until Customs and Border Patrol abruptly canceled the appointment.
Her interview was scheduled at LAX for the last week of June — just before a Costa Rica vacation. Plus, her enrollment was free; I took René’s advice and gifted her the Global Entry credit I received with my new IHG Rewards Club Premier Credit Card!
Then she received this email (bolding mine):
Sent: Tuesday, June 18, 2019 6:04:06 PM
Subject: Global Entry Appointment
Global Entry Applicant,
You are receiving this e-mail because your scheduled Global Entry Enrollment Center appointment has been cancelled.
The ongoing humanitarian and security crisis on our southern border has required extraordinary action by the U.S. Department of Homeland Security (DHS), including the deployment of additional U.S. Customs and Border Protection (CBP) personnel to the southern border.
In response to this effort, CBP is temporarily reducing staff at Global Entry Enrollment Centers and reassigning them to support frontline traveler processing during the summer months. Regrettably, this situation has forced the cancellation of your scheduled appointment.
To complete your Global Entry enrollment, consider:
· Enrollment on Arrival: When arriving to the United States on an international flight, conditionally approved Global Entry applicants can complete their interview without an advance appointment at any of the 50 airports with a Global Entry Enrollment on Arrival program. Additional information about Enrollment on Arrival, including a list of participating airports, can be found at: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/enrollment-arrival/locations
· Re-scheduling your appointment using the following steps:
o Sign into your TTP account at https://ttp.cbp.dhs.gov/
o Click on the “LOG IN” button in the top right corner of the screen
o Enter your login.gov credentials that you used to create your Global Entry account
o Re-schedule your appointment with the expectation that availability for appointments is limited
· You may also reach out to CBP at the Los Angeles/Long Beach Global Entry Enrollment Center at (562) 366-3267 to inquire about appointment availability at their center.
If you have any additional questions, please reach out to the United States Customs and Border Protection Information Center at: https://help.cbp.gov
Los Angeles Global Entry Enrollment Center
Her “New” Interview Time
When my friend arrives back home at LAX, she’ll visit the CBP office in LAX’s Tom Bradley International Terminal (TBIT) and hope to complete her interview. But who knows how long she’ll wait? And going through all that hassle certainly isn’t what anyone wants to do after traveling all day.
For what it’s worth, my wife and I recently renewed our Global Entry memberships with our credits from our Platinum Cards from American Express (learn more). The CBP’s website told us to sit tight and wait for interview scheduling. A couple of weeks later, our renewed Global Entry cards showed up in the mail. Turns out, no interview was required. (Not everyone is so lucky.) We were very happy — especially given the delayed Global Entry approval process now taking place.
How Long Until Global Entry Interviews Return to “Normal” Schedules?
Until increased/reassigned CBP staffing along the southern border is no longer needed, this seems like the status quo.
No matter where you stand on the issue, the “ongoing humanitarian and security crisis” (I’m using the government’s words here, folks) surely supersedes privileges to zip through customs when returning from international trips.
While TSA Pre√ is a necessity for many of us, there are detainees and CBP officers dealing issues more press than, say, having to remove laptops from carryons before boarding a jet airplane.
What Do You Think?
Was a Global Entry interview canceled for you or someone you know? Should CBP have moved the Global Entry staff to the border? Should we be patient while the situation (hopefully) gets resolved someway, somehow or express some sort of displeasure? Please share your thoughts in the Comment section. (And please keep it civil!)