An aerial view of San Francisco International Airport (SFO).
An aerial view of San Francisco International Airport (SFO).

Delta Air Lines issued a travel waiver for its flights through San Francisco International Airport (SFO) — which has seen numerous flight cancellations and delays since starting a runway repair project this past Saturday.

The San Francisco Chronicle reports 375 flights were canceled between Saturday morning and Monday afternoon — with 800 more delayed.

Runway 10R/28L — which intersects with the two north-southbound runways — is scheduled to be closed until September 27.

In response, Delta is allowing its passengers traveling through SFO to make one-time changes to their itineraries. The affected dates are now through September 26.

Delta Air Lines Airbus and Boeing 757 are seen at San Francisco International Airport (SFO).
Delta Air Lines jets at San Francisco International Airport (SFO).

“If you wish to cancel your trip as a result of a flight cancellation or significant delay (90 minutes or more), you are entitled to a refund for the unused portion of your ticket,” Delta said in the waiver. “Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through (SFO) on Delta, Delta Connection, or Delta-coded flights… Additional collection in fares may apply.”

Tickets must be reissued by September 27, with rebooked travel starting no later than the 27th, as well.

Alternate Bay Area Airports

During SFO runway construction, you may consider flying into San Jose (SJC) or Oakland (OAK) instead and taking BART into the city. (Perhaps some of our Bay Area-based readers can provide some advice here.)

A couple of potential issues there may be higher fares and less convenience. But that might be better than being stranded overnight somewhere.

Remember runway construction isn’t technically a Delta issue, so don’t expect them to pick up any hotel, meal, or ground transportation costs if your flight is impacted.

Contact Delta Air Lines for Rebooking Help

If you have questions or need to rebook travel, contact Delta Air Lines directly (not Delta Airlines) or the provider through whom you originally purchased travel.

Delta Air Lines: 1-800-221-1212

On Twitter: @Delta

— Chris

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  1. Thanks Chris!

    I had a flight out of SFO next week to SLC, with a 58 minutes layover before a flight to Paris with a confirmed GUC upgrade to Delta One.

    Now I am flying out of SJC, which is closer and will save me $25 on the Uber ride, and I now have a more comfortable layover of 1 hour 17 minute layover. Delta also confirmed me into First Class for the SJC-SLC segment! It’s a great result, and SJC is a more reliable airport anyway.

  2. Delta reissued the ticket at the same fare. I was also given the option of an earlier flight on a new A220. I was tempted since I have never flown on the A220, but there would have been no confirmed upgrade to First Class, and the layover at SLC would have been 4+ hours. The Main Cabin and EC seats on the A220 look pretty nice, so not having an upgrade on that plane would be less of a drawback.

    I love the SkyClub at SFO, but The Club at SJC is nice too. I won’t be there for breakfast, but the last time I was there for breakfast they had banana cannoli, which was quite good. along with other “full breakfast” items.

  3. By the way, does anyone know if a global upgrade certificate trumps a domestic upgrade certificate on a domestic segment? I was surprised to see an upgrade clear 10 days out. Only 6 of 16 seats were occupied before the upgrade, so maybe I would have also been upgraded instantly if I used a domestic upgrade certificate. However, I am curious whether global and domestic upgrade certificates are treated equally for domestic segments?

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