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Whoops: Spirit Sends Passengers Emails with Incorrect Flight Information

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


We bag on Delta IT fairly often. But Spirit Airlines today apparently gave the mothership the proverbial “Hold my beer!” challenge.

USA Today reports some Spirit passengers received emails informing them of hours-long delays — even for flights running on time.

Stressed woman in airport during flight delay.
(©iStock.com/kieferpix)

Danielle McGee’s last-minute trip to surprise her family really did turn into a surprise — but not a good one.

She tweeted that while in an Uber she received an email reading that her 9:10 AM flight was rescheduled to 3:00 PM. Ms. McGee told the Uber driver to turn around and take her home.

But at 9 AM, a Spirit gate agent called Ms. McGree and asked if they should still expect her — because the flight was boarding.

Other passengers took to Twitter to harangue the budget airline:

For its part, Spirit said, “A system error is affecting check in for some flights. If you are having trouble, please try again shortly. Also, if you received a communication stating that your flight time has changed or has been canceled, please confirm your FLIGHT STATUS” on their website.

— Chris

(Featured image: ©iStock.com/Laser1987)

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


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2 Comments

  1. Eric Gunderson

    Chris,

    Was there any update on what Spirit did to reaccommodate her?

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