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Frustrated with Delta.com’s Certificate Page Update? Here are a Couple of Workarounds.

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Delta recently redesigned its Certificates, eCredits, or Delta Gift Cards page. This is where your Delta Amex companion certificates, regional upgrade certificates, global upgrade certificates, and flight vouchers are available. It’s also where you can check a Delta gift card’s balance.

While the makeover certainly is an aesthetic upgrade, some users are having problems getting it to work correctly.

Reader Eric G. gave me the heads up last weekend that Delta updated the page. I received this message when testing it out:

I figured the error message was a growing pain and didn’t think anything else of it.

But reader Jerry emailed me and said he, too, had problems with the page.

So I tried again — and received the “there was a problem processing your request” message.

Hmmm…

How It Finally Worked for Me

For my first two (and unsuccessful) attempts, I used Google Chrome.

From there, I tried two different browsers: Safari and Firefox. Both attempts were successful!

Successful login to the Delta Certificates, eCredits, or Delta Gift Cards Page -- using Safari
Successful login to the Delta Certificates, eCredits, or Delta Gift Cards Page — using Safari

 

Successful login to the Delta Certificates, eCredits, or Delta Gift Cards Page -- using Firefox
Successful login to the Delta Certificates, eCredits, or Delta Gift Cards Page — using Firefox

So if you have problems logging in to the certs page, try a different browser. If that fails, give Delta a call.

All Is Not Yet Fixed

You’ll notice I have a couple of open, unused eTickets. The old interface allowed you to see how much value remained.

No such luck here.

Delta unused eTicket on Delta website

A call to the Medallion desk provided me the answers I needed.

Still, it’s frustrating that ticket values aren’t displayed. But it’s just another reminder to keep good records of your tickets.

–Chris

Featured image: ©iStock.com/AntonioGuillem

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

3 Comments

  1. tried to use companion and them ecredit this weekend for a funeral could not via website…

  2. How do you use the open unused e-tickets Do you have to call and not use the website?

    • @Aimee: I think they’ve fixed most of the bugs. I just logged on to my account and was able to select an unused e-ticket.

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