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What Happens if You Postpone Your Delta Amex Companion Certificate Reservation?

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


A couple of my family members are understandably concerned about traveling during the coronavirus COVID-19 pandemic. They recently booked a trip using the companion certificate from my Delta Reserve Credit Card from American Express — and are now considering postponing.

They were curious about what would happen to their reservation if they do, indeed, forgo their trip.

So I contacted Delta for some answers.

Companion Certificates from Delta American Express Cards

For those unfamiliar, four Delta co-branded American Express cards offer yearly companion certificates/buy-one-get-ones:

Delta Reserve American Express cardDelta Reserve Credit Card from American Express

  • Valid for select Delta One, first class, and coach fares

Delta Reserve for Business American Express cardDelta Reserve for Business Credit Card from American Express

  • Valid for select Delta One, first class, and coach fares

Delta SkyMiles Platinum Card from American ExpressPlatinum Delta SkyMiles Credit Card from American Express

  • Valid for select coach fares

Delta SkyMiles® Platinum Business American Express CardPlatinum Delta SkyMiles Business Credit Card from American Express

  • Valid for select coach fares

Certificates are issued beginning the second year of card membership and must be used within a year of issuance.

See our Companion Certificate FAQ for more details.

Delta 767-300 domestic first class exit row seat.

Here’s What Delta Told Me

We’ll refer to my family members as Bob and Sally, who are traveling from LAX to DFW.

Delta told me if Bob and Sally postpone their reservation booked using the companion certificate, they can use the tickets on another date.

“The certificate was converted to tickets for the named individuals,” a rep told me. “They will need to again travel together.” In other words, my wife and I can’t use the credit for ourselves. Only Bob and Sally are eligible to use that reservation’s credit.

I was also informed by another agent:

  • the credit can be applied towards future travel to another destination
  • same class of service must be available
  • companion certificate ticket rules still apply

Plus, Bob and Sally must travel together — and complete a trip before the companion certificate explanation date.

Again, this is what two different Delta reservation reps said. You might’ve heard something completely different or have your own data points to share. If you do, please tell us in the below Comments section.

Worth noting: in the Companion Certificate rules, it says each ticket is subject to a $200 change fee. If you’re postponing a trip because of COVID-19, check out this page. You might be able to change your ticket for free.

— Chris

 

🔺 Delta SkyMiles American Express Cards

Delta Reserve American Express cardDelta Reserve Card 

Delta Reserve Business Card 

Platinum Delta SkyMiles Credit Card from American Express

Delta SkyMiles Platinum Card from Delta SkyMiles® Platinum American Express Card ExpressPlatinum Delta SkyMiles Business Credit Card from American Express

Delta SkyMiles® Gold American Express CardDelta SkyMiles Gold American Express Card

Delta SkyMiles® Gold Business American Express CardDelta SkyMiles Gold Business American Express Card 

Terms apply.

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

14 Comments

  1. Santiago Speranza Reply

    Same situation for my wife and I.. we must use the travel credit and cert within the original 12 months the cert was originally provided which is by 12/31/2020 not related to our original travel date FYI.

  2. David Jones Reply

    Thank you. So if I have flight ticketed for a trip that was originally to take place before the expiration date of the companion certificate (March 31, 2020) and want to change it to later in the year — my understanding is that I cannot use the certificate to do that for my companion, due to the expiration? Regardless of the Delta policy waiving change fees for travel scheduled to take place before March 31?

    • @David Jones: As I understand it, you won’t be able to use the certificate regardless of the policy. But give Delta a call — and as @P. Rubin suggested, perhaps ask for a supervisor.

  3. I was concerned about this well because I have a voucher expiring in June. I’d like to book for travel that month but during the March cancellation window. I spoke to an agent and she told me that the ticket and taxes for the companion would be refunded, or could be reissued, but the benefit of the companion ticket would not extend past the original expiration date. Maybe if I called again, I’d get a different answer!

  4. I was about to use mine before it expired to bring my parents out. But they are not healthy enough so it will expire soon. It would be nice if they would extend the expiration dates on the certificates.

  5. Just FYI. Ask for a supervisor. I know they have the capability of booking past the expiration date as long as the original was booked before the expiration date. You just have to be nice and get the right agent!!!

  6. I received the same info.
    –Yesterday I cancelled a domestic trip (March 2020 departure) that I had booked on Oct 23, 2019 in which I paid for first class and my wife would come along in FC for about $28 in taxes using a companion certificate (CoC) from my Delta *Reserve* AMEX card (the *Reserve* card allows first class or comfort or coach for both flyers depending on what you are willing to pay for one person). I was told by the rep (Jay Noor in Salt Lake City — he seemed highly knowledgeable and he was super nice) that I can rebook both flights (apparently to anywhere in Lower 48 as permitted by the original CoC) as long as I travel before the CoC’s original expiration date of June 30, 2020 (and no doubt the seats have to be available for booking using a CoC). I would not pay a change fee, but I might pay more if it’s a more expensive flight; or, if it’s less, I’d get a dollar-value voucher in my Delta wallet for the difference.
    –If I can’t do all this by June 30, the CoC will expire and be useless (he says that’s an AMEX rule, not a Delta rule). At that point, I should get the $28 back to my credit card.
    –If I prefer, I can apply the value of MY ticket to another flight just for me, but in any case that must be done by Oct 22, 2020 (1 year from the initial issue date). Otherwise my ticket value expires.
    –He said call us when you are ready to rebook — it will be difficult or impossible to do online. Indeed, I can’t find any reference to the original flight or the CoC in My Delta online. So let’s hope they know about it when I call.
    —As you might imagine, I anticipate difficulty making this work (especially by June 30) because the virus problem will go on for a while. I interpret the Delta information that you can make one change free of change fees, but I doubt if you could do it twice. However, I’m going to try to rebook by the end of March, hoping I would get another chance based on their current offer for flights booked in March. But that’s a guess.
    —We can hope Delta and even AMEX will extend their offers further, but don’t bet on it.

  7. Thanks for posting this I have the exact same situation coming up. I have Spring Break tickets LAX-CMH. My companion ticket expires 4/30/2020. I’m canceling my plans but sounds like I’ll lose my companion tickets for this year which is a major bummer. I’m hoping if I can ever get through on the phone someone can help me out but who knows.

  8. I used a Delta $200 Choice Benefit certificate toward a domestic flight for travel in March 2020. Normally, if you cancel your flight when using one of these certs, you loose the value of the certificate. Anybody know if Delta is allowing the value of the cert to be used on another fliight if I cancel rather than reschedule my itinerary?

    • @Rick – My guess, with everything going on, you can get an exception if you rebook for later on this year i.e. rebook now.

  9. I had a different experience with a companion certificate used for part of a Hawai’i trip. My husband was booked as my companion and then I was deployed before the trip began. He was going to take the trip because a family member was joining us. Delta was kind enough to allow me to cancel the flight, rebook my husband on a separate flight and keep the companion certificate. I was very pleasantly surprised and appreciative of the flexibility they gave us. I still missed a trip to Hawaii but there are many ways to makeup for it!

  10. I just called Delta to cancel my trip scheduled for May 18, 2020 which I booked with a companion cert that was due to expire in June 2020. They offered 2 options, I could keep a companion cert but would need to travel by Dec 31, 2020 (same companion) or forfeit the companion cert and get credit for my ticket valid thru 2022. I haven’t decided which option I will do, but wanted to share that they do seem to be offering extensions into December.

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