Credit Cards

Zola Canceling Gift Card Offers (Beware, Amex Offer Redeemers!)

Google+ Pinterest LinkedIn Tumblr
Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Heads-up for those who purchased gift cards through Zola — and hoped to trigger a recent Amex Offer: Zola is “silent canceling” all those orders.

The Offer

Zola and American Express teamed up Monday for a seemingly great Amex Offer. Targeted cardholders received a $20 statement credit after spending at least $100 in purchases.

Gift card purchases were not explicitly prohibited.

Excellent, right?

Zola offers decent selection of gift cards such as Delta, Southwest, Disney, Uber, Petco, Home Depot and more.

My Delta Reserve Amex was targeted.

Good News – At First

I purchased a $100 Home Depot gift card. Within seconds, Amex sent me the “Way to Go…!” email that triggers when you redeem an offer.

Zola American Express offer successful redemption

Everything appeared good on my Amex activity, as well:

But Then…

Zola sent me an initial order confirmation Monday — and nothing else. No gift card, no shipment notification, nothing.

So today I checked my order status and saw this:

Zola order canceled for a Home Depot gift card. I called Zola. A rep said my order was canceled due to a “billing discrepancy.” I asked what the discrepancy was; she said that information wasn’t available.

I checked with a few other people and saw this thread on Slickdeals. It seems Zola is retroactively excluding gift card purchases from the Amex Offer and automatically canceling orders.

The cancellation is something you must discover on your own. Zola doesn’t appear to actively notify people that their orders are kiboshed. (Hence my earlier phrasing of “silent canceling.”)

My purchase has thus far not been refunded to my card. I anticipate receiving a $100 refund and the $20 statement credit being charged back to my card.

Final Approach

Am I surprised the order was canceled?

Eh, not really.

Gift cards are a great way to enjoy Amex Offers — but often excluded in the Terms and Conditions. The Zola promotion was an exceptional find at first. It’s shady that Zola didn’t state in the offer’s Ts & Cs that gift card purchases weren’t eligible. If anything, they should take it on the chin this time and learn for the future.

— Chris

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

5 Comments

  1. Fine, but retroactively cancelling it and not even notifying the customer is a jerk move. I had to discover it myself too. Hopefully won’t have to contact them for a refund.

  2. Pingback: Zola Amex Offer: Spend $100 & Get $20 Back (Buy Gift Cards For Home Depot, Uber, Delta & More) - GC Galore

  3. Not only is this nuts, but they’re banning us from the site for what the representative said was “fraudulent use.” But hey, she wished me “Congratulations on your upcoming wedding!” in the same message.

Write A Comment

BoardingArea