My friends these are uncharted waters (no pun intend to my fellow frequent floaters). Everything we once thought was this way or that way is no longer “that way”.
Travel bits that a few short months ago were major issues are now just not that important compared to just being able to one day be traveling again.
When life was TN that is “travel normal” I was flying every month and many months every week during the month. I would book 2, 3 or even 4 cruises a year. I would fly tens of thousands of miles a year and stay at countless hotels.
With all that travel, I begrudgingly learned the wisdom of picking up a yearly travel insurance policy. I chose Allianz Travel Insurance and I have loved, not just the security, but the claims process the one time I had a claim (I got a check in days). I also got the blanket year policy because:
- As a scuba diver it covers me (as long as I am with a dive master and not deeper than 120 feet).
- It covers delays (and more) much better than credit card travel insurance (see below)
- When it comes to claims they are effortless and helpful.
I could go on and on but the point is I have been really really pleased and for under $500 a year, when things were TN, it was a solid value to me.
But what about now during the year of COVID19?
Due to the killer bug companies seem to have totally lost their minds. Way back in March my good friend Gary posted about airlines refusing to refund flyer’s money when flights were canceled. As the weeks went on Forbes covered the issue. The business site Market Watch had a long post about how many airlines were navigating these issues. Just days ago even Southwest got dragged into this mess and lastly Delta Air Lines is facing a class action lawsuit about refunds. Ugh.
I am not facing such an issue but I am also, as I stated early on as COVID was “new-ish” in the USA here on the blog, that I was DONE with all kinds of travel for ALL of 2020. At the time this was strongly attacked as extreme and over the top. My, how a few weeks have changed things earth wide.
But what about my yearly travel policy? After all, I paid for the policy back in September but did not have it go into effect until November (when my old one ran out). I mean, what is the point of paying for a policy that I can not use since no one, at least no one in their right mind, would dream of getting onto an airplane for a very long time to come?
So I called up Allianz for options.
I did read the updated COVID19 page on their web site and was really impressed with the following option that said in part:
“If the customer changes the dates of their trip, they may also change the dates of coverage on their travel protection plan for up to 770 days from the original date of purchase by visiting AllianzTravelInsurance.com or by calling the phone number on their plan.“
770 days? Wow! Impressive. But that did not really work for me as a yearly blanket travel policy holder. So I asked what my options were? What I was told next blew me away.
I was refunded my ENTIRE YEAR fee back to my credit card I paid with as you can see above.
I. Was. Stunned.
Heck, I still am stunned even as I write this post. Talk about customer service and building life long loyalty! Who does this in 2020 I ask you?
I can tell you THIS is the attitude to take. The airlines and others who are not refunding legally due money back are going to leave a long, bitter, nasty memory in a traveler’s mind for years if not a lifetime to come. But with Allianz I can promise you I will be back and buy a yearly policy every year till the day I either die or no longer travel.
This is how you build life long loyalty! – René
Earn 60,000 bonus points after spending $4,000 on purchases in the first three months from account opening. Plus, receive 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. That’s worth $750 in travel when you redeem through Chase Ultimate Rewards!
Earn 2X points on travel and dining at restaurants worldwide
Earn 1 point per dollar spent on all other purchases.
You can also transfer your points to a number of airline and hotel loyalty programs! Airline: Aer Lingus, Air France-KLM, British Airways, Iberia, JetBlue, Singapore Airlines, Southwest Airlines, United, Virgin Atlantic. Hotels: Hyatt, InterContinental Hotel Group (IHG), Marriott, Ritz Carlton.
This card has a $95 annual fee.
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