Delta Air Lines resumed automatic Comfort+ upgrades Wednesday. But I heard the process isn’t running quite as smoothly as one may wish.
That’s at least somewhat understandable, I guess, given the capacity controls in place.
I heard from reader “Bob” — a Diamond Medallion — that C+ upgrades for his upcoming trips were stubborn to clear.
He emailed me Wednesday morning and said, “’I’m still in main cabin for my [September] trip… I tried to move up to C+, but it’s only offering me the option to buy up.”
Bob then called the Diamond Medallion line to see if they could help.
It took 45 minutes on the phone with [an agent] but I got seats in C+. The agent had no clue that upgrades were resuming today. He then went back and forth with the ticketing department. The agent never found the announcement of the resumption of the upgrades. I had to point him to it on Delta’s media release website. After 35 minutes on and off hold, the music-on-hold went away & he stopped coming back for updates. I went into the record on the app at 45 minutes. Seat assignments were gone and everything but C+ was grayed out. I was able to book the seats at no charge. I only asked about this one trip. I have another upcoming trip on which I’m still not upgraded.
Bob added that he heard from a few other Medallions in his circle. A few ended up paying for the upgrade (not something we’d do in most cases, but OK.) Others said upgrades cleared at the gate immediately before their flights. He also heard another received a battlefield upgrade to first class.
What to Do if You Have Upcoming Trips
If you’re a Medallion and have upcoming Delta flight reservations and want a Comfort+ upgrade, go into your trip’s upgrade preferences. Make sure you’ve selected the option to upgrade — and opt-out of the middle seat. (The middle seat option may be available for flights in October, November, or December, for example.)
Also, keep in mind that some upgrades may not be available because of Delta’s 60% seating cap in coach.
Did you have any problems upgrading to Comfort+? Have you been automatically upgraded to first class? Please tell us in the Comments section!
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