I tried contacting @Delta and received this message.
When I launched the desktop link, I was taken to this page — and invited to chat with a Delta virtual assistant.
Well, let not your heart (or mobile device) be troubled.
I contacted Delta about the change and received this statement:
We know that many customers prefer to interact with Delta about needs for their upcoming travel through messaging. That’s why we continue to offer that via the ‘Message Us’ feature in the Fly Delta App. Delta teams continue to actively service customer needs in this way even as private/direct messaging via Delta’s Facebook and Twitter pages is temporarily paused. We appreciate our customers’ understanding as we serve them during the ongoing COVID-19 pandemic.
I wasn’t told why the suspension was issued or when we can expect the social media customer service team to be back.
But at least we can take some solace that they will return.
Featured image: ©iStock.com/fizkes
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