Credit Cards

Retention Call: IHG Rewards Club Premier Credit Card from Chase

Google+ Pinterest LinkedIn Tumblr
Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


My IHG Rewards Club Premier Credit Card from Chase is due for its first annual renewal — which means time for a retention call!

Would Chase show me some love like American Express did with my Amex Gold and Delta Platinum retention calls?

Here’s what happened.

My Reasons for Canceling the IHG Rewards Club Premier Card

A very friendly rep handled my call. When I told her I was thinking of canceling the card, she said she was sorry to hear that. She asked if there were any reasons for my decision, simply so she could note them in the account.

I told her these were my concerns:

  • Annual Anniversary Night:
  • Cutting Expenses:
    • The $89 annual fee could go toward something else. (Though as credit card annual fees are concerned, $89 — especially for a card offering a free night — is pretty decent.)
  • Bonus Categories:
    • The only time I spend money on this card is during an elevated bonus period (i.e., a welcome offer) or when I stay at an IHG property. The card earns 2X at gas stations, grocery stores, and restaurants. I told her my American Express Gold Card gives me better returns at grocery stores and restaurants (4X each). We get 3% cashback with my wife’s Blue Cash Preferred Card.

She said she understood my concerns and proceeded with the cancelation process. I stopped her — and asked if there were any retention offers available.

A double bed is seen inside a room at the Holiday Inn Express London Heathrow T4 (LHR airport hotel) in Hounslow, United Kingdom.
The Holiday Inn Express London Heathrow T4 LHR airport hotel (read my review)

Retention Offer

Nothing. Zero. Zilch. Bupkus.

She said there was no retention offer available. I wasn’t surprised, given how little I spend on the card.

InterContinental Los Angeles Century City at Beverly Hills (read Rene’s review)

The End Up

Predictably, I kept the card. The $89 annual fee isn’t backbreaking. And it scores me a free night at properties worth at least that much, if not more.

What Have Been Your Results?

The IHG Rewards Club Premier Credit Card from Chase is a year old, so I don’t expect a ton of data points here. But if you’ve called for a retention offer, has Chase offered you anything? Please share your thoughts in the below Comments section!

— Chris

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Write A Comment

BoardingArea