My IHG Rewards Club Premier Credit Card from Chase is due for its first annual renewal — which means time for a retention call!
Here’s what happened.
My Reasons for Canceling the IHG Rewards Club Premier Card
A very friendly rep handled my call. When I told her I was thinking of canceling the card, she said she was sorry to hear that. She asked if there were any reasons for my decision, simply so she could note them in the account.
I told her these were my concerns:
- Annual Anniversary Night:
- The card’s annual anniversary night is capped at 40,000 points. And I’m not traveling as much as I hoped.
- Cutting Expenses:
- The $89 annual fee could go toward something else. (Though as credit card annual fees are concerned, $89 — especially for a card offering a free night — is pretty decent.)
- Bonus Categories:
- The only time I spend money on this card is during an elevated bonus period (i.e., a welcome offer) or when I stay at an IHG property. The card earns 2X at gas stations, grocery stores, and restaurants. I told her my American Express Gold Card gives me better returns at grocery stores and restaurants (4X each). We get 3% cashback with my wife’s Blue Cash Preferred Card.
She said she understood my concerns and proceeded with the cancelation process. I stopped her — and asked if there were any retention offers available.
Nothing. Zero. Zilch. Bupkus.
She said there was no retention offer available. I wasn’t surprised, given how little I spend on the card.
The End Up
Predictably, I kept the card. The $89 annual fee isn’t backbreaking. And it scores me a free night at properties worth at least that much, if not more.
What Have Been Your Results?
The IHG Rewards Club Premier Credit Card from Chase is a year old, so I don’t expect a ton of data points here. But if you’ve called for a retention offer, has Chase offered you anything? Please share your thoughts in the below Comments section!
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