We’ve received plenty of emails, blog comments, and social media messages about the Delta SkyMiles Amex cards‘ “Track Your Status Boost” counter not updating.
The feature on American Express’s website tracks a Delta Amex card’s annual cumulative eligible spending toward MQM bonuses. It’s a helpful tool saving you the time of manually searching a card’s year-to-date spend, factoring out annual fees (and, tsk, tsk: late penalties and interest), etc.
Amex states explicitly on the site that the counter “Updates daily.”
And since about January, it did.
Reader david asked me on September 9 if I noticed anything awry with my Status Boost tracker. That was the first I’d heard of the issue, so I kept an eye on the Amex site. Sure enough, my Delta Reserve Credit Card from American Express has been stuck on the same spend figure since at least that time — despite my making more purchases.
Then, reader Scott H. referred me to this FlyerTalk thread discussing this issue. Some people theorized the problem could be related to the Delta Amex Offer for 500 bonus SkyMiles and MQM for every $1,000 an eligible cardholder spends. That certainly seems like a plausible explanation.
However, I registered my Platinum Delta SkyMiles Credit Card from American Express and Platinum Delta SkyMiles Business Credit Card from American Express for the offer, as they were my only two targeted cards. Yet I made some more purchases on the Reserve card — and the Track Your Status Boost tracker didn’t budge.
Some people were told that the counter updates when their statements close. But that contradicts what the Amex site says about how it “updates daily.” FlyerTalker slcdc reported being told the boost tracker was in “beta testing mode.” Another, Taz, got a No, it’s their issue! loop from Delta and Amex.
One thing that pretty everyone agrees on: the Delta Amex spend levels are correct on the Fly Delta app and Delta website. So that’s a plus.
Amex Says They Know — and Are On the Case
After digging a little deeper, I can tell you American Express confirmed that they are aware of the issue and are working quickly to resolve it.
Until then, we have to figure out our spending levels in the old fashioned way: going into our statements and activity, selecting year-to-date… (Ah, first world problems. 😉 )
But I’m told a fix is on the way. I’ll let you know if I hear anything more!
Earn Bonus MQM with Select 🔺 Delta SkyMiles American Express Cards!
- 20% savings on inflight food and beverage purchases made during Delta flights
- Bonus SkyMiles on each Delta Air Lines purchase
- Main Cabin 1 boarding
- Free first checked bag for you and up to eight others on your itinerary!
- Complimentary Sky Club and Centurion Lounge access for Reserve cardholders
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