Last April my esteemed colleague Gary who writes the informative, and even now and then entertaining blog, View from the Wing, had a post about the most important words for all travelers to know. Since that was a LONG time ago, at least in Twitter years, let’s just call this what everyone calls it today, that is HUCB or “hang up call back”. With our beloved Delta this is advice to live by. Why? Let me tell you, there is just about nothing reps cannot do (and this is a good thing). No matter what the excuse a rep tells you, there is a workaround to just about anything. All you must find is a rep who is willing to do what it takes to get done what you want. This applies across the board btw. Matt who had a really fun, well for us not him, Sunday guest post…
One of my friends phoned the Diamond Medallion Line last week to cancel an upcoming trip for October.
Delta changed his itinerary by two hours and three minutes — thus entitling him to a refund.
The (first) rep with whom he spoke basically said he’d cancel the reservation — but the refund process might not start immediately. The refund would have to be processed by the refund department. So the funds wouldn’t go back to my friend’s method of payment for an indeterminate amount of time. (I waited two months for refunds on several reservations.)
WARNING: Don’t Abuse Known Delta Workarounds (or they may send you a nasty letter)!
Delta seems to be relenting on 30 minute “legal” connection rule (well, at least in ATL)! Just what is the new minimum connection time rule?
Delta removes link to 1 hour “Schedule Change” rules – Just what allows “free” Delta ticket changes or cancellation?
SOLVED: Why sometimes the Regional / Global cert Delta Medallion show “shadow” flight and sometimes not. Also, does it really make any difference? Let’s find out!
Rookie Sunday: How to beat the Delta SkyMiles “Married Segment Logic” broken award booking engine with point to point awards (by thinking like a dyslexic)!
Will 2019 be my last year as a Delta Diamond Medallion – Is “top” Delta status worth it anymore?
INSANITY: Delta Air Lines wanted 80,000 (more) SkyMiles to change seats on a CRJ200? #KeepDescending!
Free Delta One Upgrade Implications, Same Day Change Tweaks & the “new” Value of Medallion Choice Benefits plus negative 2019 Sky Club changes!
The Joys and the Pitfalls of Booking an EXTRA Seat (for yourself) with Delta Air Lines!
Rookie Wednesday: After Delta changes – do you need to / must you have your ticket reissued?
WARNING: Delta phone reps now impacted by Delta seat blocking “bug”. You can NOT trust the info they provide you!
Delta now gives “Even More Ways For SkyMiles Members To [FLUSH] Use Their [Sky]Miles” down the drain – Should you do it?