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Welcome to a weekly feature on the Renés Points blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature. Recently I was forced to wait for an upgrade (LGA – ATL) until I arrived at the gate which is a change from the old days of 6/5 days out as a Diamond Medallion (DM). Since I was #2 of 10 as a DM (and a Million Miler, not that it matters) I assumed I would have a good chance of clearing the upgrade. BUT, there was only 1 aisle seat remaining. I made sure to get to the gate early to request the aisle on the odd chance I was still in the running for the…

I have warned readers many times about the huge risks of upgrading your Delta AMEX card and expecting either your spend on the previous card to carry over or to get the MQMs, or Medallion Qualifying Miles, promised either by a phone rep or a supervisor. Well, many times things go very wrong as you will see from Bob this week. Take it away Bob! Hi René. Thanks for letting me tell my story as I am so frustrated I want to explode. I called last night & spoke to a rep and escalated to a supervisor. The supervisor indicated that she opened a case for me, as I had told them that their own recording of my phone call with the upgrade rep on Dec. [date removed for safety] & promised both (1) that I qualified for the 10K bonus MQMs, and (2) that I would receive it within…

There are so many great perks of the non-Delta AMEX Platinum cards. One of them is that they will refund you the fee for Global Entry ($100) that includes free TSA PreCheck when you pay for the fee with your card. The perk has been around for YEARS and back in 2011 my credit for the fee showed up in a matter of days! The Platinum Card® from American Express <—LINK The Business Platinum Card® from American Express OPEN <—LINK But over the past few months there have been some issues. For some unknown reason, many of the credits that AMEX pays out have been very slow to post to card holders accounts. But here is my warning – Please don’t call and ask why.  I expect these things to smooth out soon so just be patient – please! Why am I making SUCH a big deal about this? Well…

“Delta Dollars” that is, a Delta bump voucher you got from your latest “bumpertunity” or opportunity to be bumped off a Delta flight are nice but VERY restrictive. How restrictive you ask? Well: They can only be used by YOU (or those with you on same PNR). They can NOT be combined. They expire after one year (another year to fly them). They can ONLY be used to pay for tickets, not extra bits on Delta So, this Delta “funny money” is nice as it is basically free flying money, but “real” money would be nicer than Delta money. And, for some amazing reasons I can not understand, Delta is testing giving you real money in the form of gift cards. Reader “BOB”, who we all know and love, was kind enough to show not just a photo of the AMEX gift cards he got for a bump, but share…

From twitter we see the above photo of what Delta is testing in Atlanta to try to fix the everyone rush and clog the gate area as soon as a gate agent calls for those who need extra time to board is announced. Something sure should be done. Maybe Premium, Sky Priorty, Zone 1 etc lanes is the answer.  Once the current “blob of boarding”, that is BOB for short, begins it becomes almost impossible for: 1) Those who need to board early to get there 2) You to get to the desk for help 3) For Premium or Sky to get past everyone else 4) and boarding that can spill out blocking other gates Now most of this really is #FirstWorldProblems other than the fact that if you do not board by the time they are calling ZONE 2 you are likely going to have to check your bag…

Welcome to a new Sunday series that will be a bit like a fireside chat. I count it a privilege to be a part of an amazing group of Travel bloggers here at BoardingArea.com. But just how well do you know “your” BoardingArea writers? Are you reading all the blogs you should be each day? This series will help you get to know them one by one. Now on to this weeks chat. So many of the BoardingArea blogs are general interest and they cover so many topics. They are great source for general program knowledge and I follow them all and learn each day from my fellow BA bloggers. But when it comes to all things American Airlines, there is only one place we should all turn – Bobby the AAdvantage Geek! Let’s get right to the Q&A. Rene – Hi Bobby it is so fun to get to…

As  SkunkyGate  grows and frustration builds over bad beer and undrinkable “s-well drinks” ($6.99 per gallon when not watered down, I think) it is time to review what you readers think “Bob” should do. I really appreciate all your input and the diversity of the answers was great. Now I get this whole “stink up” about SkunkyGate is all about #firstworldproblems. I mean, really, a bunch of people griping over the quality of a free drink in a PVT club is so gosh! to begin with, but then again, it is what we do – right? 😉 Back on track. So here is one of my favorite comments about why we, and Bob, should just get over this from jene: @Bob, I could write something very snarky, but I will try not to. I understand your frustration at the drink changes, but seriously, if this is all it takes to…

I have good news to report. At long last, only months and months since his upgrade, and hours and hours of frustration on the phone, Delta Air Lines did the right thing and awarded him his MQM’s. If you have have not heard about Bob, you can see his report about his upgrade POST#1 and POST#2. An here now is his final report: I filed a complaint against AMEX with the new Consumer Financial Protection Bureau and received a reply quickly as follow. The AMEX rep who upgraded me was mistaken (despite 2 hours on the phone confirming with her boss and putting everything in writing). The other rep said there was no MQM boost but refused to put it in writing saying it was an internal memo only, was correct. However, as a “one time gesture of good will” they were refunding the prorated Reserve membership fee and…

Reader “Bob” thought he was all set after upgrading his Delta AMEX. Well, he thought wrong! It is now months after he first upgraded. Let’s see what the latest news is: “Hi Rene – Two calls this week with AMEX reps confirm I should get the promised 10K MQMs, but of course they have no power to award them. When I ask to elevate the case, their higher up repeated that once I upgraded to Reserve, my spend count reset to 0 and I would have to have spent $30K in December to get the mileage boost. When I asked to see where that policy is in writing, they all refer to an internal website but cannot share with me. When I asked them to help me navigate to similar policy language on their website, it ends in a dead-end every time. When I mentioned the e-mail sent by REP1,…

Bob who says in part: “I use delta.com exclusively to book my tickets.” Congratulations and I will contact you via e-mail soon. I did find it very interesting that many readers DO NOT just go to Delta.com and I will be re-reading many comments and thank you all for your input! Lastly I had a nice chat with the Delta Points free room winner Jane at the host Holiday Inn. It is so fun to get to see so many points obsessed enthusiasts in one place. – Rene ▲Delta▲ SkyMiles® Credit Card RESERVE/PLATINUM/GOLD from American Express® Click here for more information Join the 1000+ Delta Points daily e-mail subscribers

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