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Can you imagine the frustration? You go on a REAL Delta mileage run right back where you started (I bet they did not get Delta points for this run either)? I am clearly poking fun at the situation but I doubt the folks who lost a full day of vacation and had to “enjoy” flying around all day on a “Delta” jet would think it was much fun. I say “Delta” in quotes as it was not really a Delta jet but a Delta painted jet a.k.a. one of the many companies that looks like Delta but is not Delta. Anyway, Delta the company did the right thing by putting folks up in hotels and EVEN going so far as to give them meal vouchers (something you must CLAW out of them nowadays). But was this enough after this issue was clearly 100% Delta’s fault and NOT the result of…

Have you ever ever wondered how hard it is to get an airline to do what they legally should do? I mean, in the USA airlines can say whatever they want to and blame the weather even when the weather is not really the issue. And even when an airline is at fault they, by law, don’t have to do much at all anyway and there are few repercussions against them unless they leave you parked out on the tarmac for endless hours. Even in the latter case you will not see any compensation for this kind of issue since the government gets the money when they fine an airline. But the EU261 rule is very different. The airlines fear this rule and rightfully so. They have rigorous steps to follow for almost any delay and, depending on how long the delay is, they may have to pay out rather…

I thought I would real quick share some updates about my case against KLM from my flight now almost two years ago. To bring you up to speed I had a KLM regional jet that had a broken windshield that resulted in a delay of 3 hours departing and over 5 hours late arriving at last in LAX. KLM is saying it was less than 3 but clearly the arrival delay comes into play. Also, even though it was Delta ticketed, they said go pound sand talk to KLM. KLM said buzz off and so I enlisted AIRHELP.com to fight for me. You can read more history HERE and HERE and HERE! Right now the court paper battle is going back and forth with KLM saying they don’t owe anything, and even if they did, it would ONLY be for the delayed flight from Gothenburg to Amsterdam not the entire…

I love a good points deal. You may recall that I blogged that all I needed was one single stay (at a somewhat inflated rate) with IHG under the old IHG Accelerate promotion to collect 40,000 points. Now I needed to stay at a hotel in April so I would have had to pay one way or the other (or use points). I guess you could look at it that I “paid” about 1/3 of a cent per IHG point and that is a good value to me. But I had an issue. You see the points did not all show up. Gosh, I hate it when this happens. I reached out to IHG on twitter and they at first said I had not completed at least 3 of the tasks to get the points (but I knew I had). They then checked again and confirmed I had done what…

I. Would. Be. Livid! I cannot imagine, after enduring 30 hours of THIS for what should have been a 4 hour flight, to have been offered 12,500 SkyMiles as an “I am sorry” from Delta (how would you feel?)! According to the Washington Post a Delta spokesman said: “Thomas, the Delta spokesman, confirmed the offer of 12,500 Skymiles, adding that those who don’t have frequent flier accounts with the airline were offered vouchers, but he could not say for how much. He also said the airline would evaluate other situations like Karasek’s.” Now you can read all about just how much in personal expenses Karasek dished out, but having Delta “evaluate” the situation does not fill me with confidence. After all, once an airline plays the “weather card” they can just about dismiss any claims you may have for meals, hotels or the like. Heck, during most delays Delta nowadays…

I promised an update to my attempt to get compensation from Delta for my almost three hour departure delay and more than five hour arrival delay under the EU (EC) 261/2004 regulation. Let me first bring you up to speed on what happened. I was planning on keeping much of this for a multi-part post about the trip, but for now I will break this part out on it’s own. I had booked flights from Los Angeles (LAX) to Gothenburg (GOT) on Delta. All were Delta flights other than the little hop from Amsterdam (AMS) to GOT and the same on the return. On the return, the KLM regional jet “went mechanical.” It was delayed again and again and at or just before the three-hour-delay mark, it was at last fixed and we departed. The result of this LONG delay however was that I missed my connecting Delta flight…

I thought I would share some updates to my mornings post about my EU flight delay claim and my leaving it up to you readers as to if I should further pursue my claim with Delta about my delayed flights from Sweden. As you can see, as of 3PM ET today, 72% of you have voted you want me to press on. One of the best comments from a reader FirstInFlight said: “Push the issue. The measurement is arrival not departure time. Delta is not training their people to follow the rules. Delta will not ensure that their people learn and follow the rules unless and until you force the issue. Delta lives by the rule. If you arrive 2 hours and 59 minutes late you get nothing – and you are entitled to nothing. But delta can’t have it both ways. If you live by the rule you also…

There is much we can say about Europe vs the USA. One thing they take VERY seriously is delays that are caused by the airline that affect travelers. Now we are NOT talking weather here, we are talking things that are the airline’s fault. I had just such an issue on my last trip home from Sweden. You see, my flight was delayed by 3 hours departing from Gothenburg Sweden who, while they have kept their own currency, are part of the EU. Thus, Skyteam is bound by EU (EC) 261/2004 rules for delayed passengers as you can see on my fellow BA blogger Chris Elliotts site. There are a great many things they should do including food and more. My outbound flight was to depart at 6:30AM. I was at the airport really early and at the gate well before anyone else was. I was even too early for…

I have not confirmed this information with the mothership yet but I trust my source and it is frankly about time. I think it has been shameful of Delta, even with an overnight issue or a VERY long layover, that they have all but refused to give anyone a simple food voucher when an issue is Delta’s fault or you take a bump and help them out. After all in Europe there are FIRM rules as to when an airline must offer you food etc. but here we are at the mercy of the airlines. The information I have on this so far is this: They are coming back in the next few months They are increasing to $15 by default They are back due to complaints from reps not flyers The savings by not paying them has been $30 million I would love to see this change made really…

We are well into SkyMiles 2015. As expected, and as as we have seen, things are not going smoothly at all. Sure Delta PR folks are trying to spin that all is well and good, but we know better. I mean just look at what you may have missed from the month of March: ➥ 2016 SkyMiles year is here! Just what are the changes you need to know. ➥ Is “Delta Giveth and Claweth Away” fair? It does work both ways so maybe! ➥ Delta “secret” UBER elite Delta360 Medallion class is inviting new members ➥ Hertz – You are making me a little CRAZY! – Delta elite promo update part 2 ➥ My Hertz Gold Plus Rewards President’s Circle upgrade is at last here! ➥ GoGo TEXT for Android now for AT&T, Verizon, T-Moblie, Sprint & more! ➥ 15,000 Delta Medallion Qualifying Miles (MQMs) added to my SkyMiles…

We’ve received plenty of comments, emails, Tweets, social media DMs, and homing pigeon messages since the FAA downgraded Mexico’s safety rating from Category 1 to Category 2.

Some Delta SkyMiles members rely on AeroMexico mileage runs to help them rack up MQD and MQM. And given that AeroMexico is, y’know, a Mexican airline (in a joint venture with Delta), people are understandably nervous about what this all means.

Most of us are off the road, not flying, and out of hotels for the foreseeable future.

Some of your points and miles might be at risk — depending on how active you are with certain airline and hotel loyalty programs. For example, my friend Dave was a loyal American Airlines flyer — until his employer put him on Delta flights. Two years later, he holds tons of American points that are in jeopardy, simply because he’s switched his loyalty to Delta. He certainly doesn’t want to let his AA points disappear.

Here are some easy ways to keep your points and miles active without having to fly in a plane or stay in a hotel.

In fact, most of these can be achieved from home!

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