284 Results

keep descending

Search

Delta has a “Chairman’s Award” that recognizes the “Best of the Best” of Delta. The people that go beyond the job and show unparalleled dedication to the airline. They exemplify the Delta slogan “Keep Climbing”! Well, there are many choices made by Delta people each day that deserve another award. Maybe the “busted chair” award? Either way, the choices on this list are all worthy of the slogan “Keep Descending” that is, the lower the better! I am going to revisit this award from time to time as I have no problem calling Delta out when they do things busted chair worthy. Let’s take a look back at this year starting with the most recent “Keep Descending” moment! 1) The end of RTW (Round the World) Award tickets – One of the great values of Skymiles! I know many readers have had Adam book RTW tickets for them. It does…

This year was difficult for almost everyone — and the travel industry was no exception.

Delta Air Lines is the preferred carrier of most of this blog’s readers. While Delta certainly is not perfect, there are reasons most of us keep doing business with them.

With that in mind, let’s take a look back at this past year from a customer’s perspective and see where the mothership truly excelled — and other instances that weren’t so great.

Well I really should have expected nothing less than the near worthless service SkyBonus has provided during my time in the program. As readers know, I was targeted with a survey from Delta SkyBonus promising me 10,000 bonus points for taking part. However, it seems Delta Air Lines is going to back out on that promise of points for my feedback. I reached out to inquire about the points and was told: “Dear Rene De Lambert, Thank you for contacting SkyBonus. I forwarded your feedback to the SkyBonus team. Unfortunately at this time, your account will close on Thursday. We are not awarding the survey points before then. If your company grows in the future and meets the two minimum requirements of having 5 unique employee travelers and spending $5,000 per year please contact us. Regards, SkyBonus Service Center” Well that is just swell, Delta. Thanks so much for standing…

Oh I love to hate Delta SkyBonus and am so happy they are kicking me, and so many other small business owners who are loyal to Delta, out on 1JAN16. But this latest change just takes the cake. Notice the PDF’s of the OLD award chart from last month and the new award chart Delta has, before the new year, jumped the redemption for Sky Club award by 25%. As is almost always the case, no notice to us loyal flyers nor did they wait until 2016 to make the latest devaluation. Thanks Delta, Keep Descending worthy change. I mean we all should know if we have issues they are not going to get addressed or fixed until after the 1st of the year as you can see from an automated email I got from SkyBonus. Disgusting. I am going to spend my final 30k for HOOU coupons and if…

Oh my dearest Delta. You have really lost it this year <-LINK on Delta.com. I mean I thought the prices for buying Delta MQMs in 2014, and in 2013, and in 2012 were bad but almost $3,000 for 10,000 MQMs is just shameful, embarrassing and frankly disgusting. I warned folks this was on the way and that there are better ways to get MQMs (and much cheaper)! Oh I know some foolish folks will jump on the deal when they could simply for $450 for getting a Delta Reserve card (personal or business) pick up 10,000 MQMs with 1st purchase or for $195 and minimum spend pick up 5,000 MQMs from the Delta Platinum card (personal or business). Platinum Delta SkyMiles® Credit Card (personal card) <-LINK Platinum Delta SkyMiles® Business Credit Card <-LINK Delta Reserve Credit Card from American Express (personal card) <-LINK Delta Reserve for Business Credit Card <-LINK…

I can see these new disgusting, ultra Keep Descending worthy,  C+ changes from Delta that have rolled out today are going to take a long series of posts and I will update the list as we go: Fare changes coming to Delta! Comfort+ fares launch on 14NOV15 Preparing for Delta C+ fare class roll-out & medallion “enhancements” Delta WHACKS Medallion C+ perks & 40% LEVEL 1 award upcharge! Delta C+ auto-upgrade sends Delta Diamond Medallion to CENTER SEAT! The Delta upgrade elite’s want to “JUST SAY NO” to. Avoid Delta Comfort+ Delta could “save” many HVC Delta Diamonds with one change! One of the biggest impacts is the ability of elites, even TOP elites, to choose C+ seats for those traveling with them. Apparently Delta is not a fan of families. Let me re-phrase that, Delta is a fan of CHARGING families much more than just a couple as you…

Fare changes coming to Delta! Comfort+ fares launch on 14NOV15 Preparing for Delta C+ fare class roll-out & medallion “enhancements” Delta WHACKS Medallion C+ perks & 40% LEVEL 1 award upcharge! Delta C+ auto-upgrade sends Delta Diamond Medallion to CENTER SEAT! The Delta upgrade elite’s want to “JUST SAY NO” to. Avoid Delta Comfort+ Delta could “save” many HVC Delta Diamonds with one change! The news I have blogged about this week that Delta plans to sell C+ as a fare class has gone live on Delta.com (including selling C+ seats in the air as well). There is some good news (i.e. some non-cuts) but mostly it is all bad news as we have come to expect from Delta. The only good news to befall us for flights on or after 16MAY16: As I speculated, there will be no change to the medallion 1st class upgrades (phew). However the rest…

BoardingArea