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What a perfect morning to fly Delta. Unlike so many over the past few days I received no alerts that any of my flights were canceled. In fact, days before I cleared all my “real” upgrades (C+ “upgrade” don’t count in my book). The first thing I did at check in on the Fly Delta APP was start to track all the flights I could. I say that because inside the APP you can only track mainline or Delta flights not any of their regional partner flights as they are different airlines that are just painted to look like real Delta jets. Anyway I started, as I have shown you before, to track the incoming flight from Orlando MCO that would become my flight back down to MCO. Important because if that flight did not take off on time it is very likely my flight will not be on time…

This year was difficult for almost everyone — and the travel industry was no exception.

Delta Air Lines is the preferred carrier of most of this blog’s readers. While Delta certainly is not perfect, there are reasons most of us keep doing business with them.

With that in mind, let’s take a look back at this past year from a customer’s perspective and see where the mothership truly excelled — and other instances that weren’t so great.

I took matters into my own hands.

Now that Delta Air Lines gift cards no longer credit back as airline incidentals on The Platinum Card from American Express, Business Platinum Card from American Express. and American Express Gold Card, many of us are scrambling to find ways to use our $200 (or $100 with the Gold Card) before the year ends.

So I made several different purchases to see which — if any — Amex would reimburse.