70 Results

ofcmb

Search

There are few times I truly LOL at my computer screen but it happened today as I was watching Richard Anderson, CEO of Delta Air Lines, speaking just yesterday at the Detroit Economic Club (HT to reader Mark). After his speech, full of bashing of the ME3 airlines, he was willing to take questions from the audience. He answered some of them and others he danced around and said other things not answering the question. But the most classic one that made be bust up was this one: Question: “How will cabins be configured in the future to be less uncomfortable”? His answer was just great. First off he says that he flies coach on Delta (was in row 19 on a 757 up to DTW). This answer that he often gives should come with an asterisk because: 1) He only flies coach domestically but flies DeltaONE internationally. 2) His…

I think the only controversy that pops up on the blog more often than the value of $kuRubles (my fake name for SkyMiles or SM as an abbreviation) is the use of abbreviations. Now for those of you are new, please read the Essentials posts. For those of you who are not new, please read the Essentials posts. 🙂 Listed there in E15 is a very handy Flyertalk page that has just about every frequent flyer abbreviation know to man. This post was inspired because this morning I used the OFCMB abbreviation for Delta’s new (Dec’14) seat names. By clicking any of the links (especially the 3rd one that comes up or is linked in the first one that comes up) you will find a post with the detailed description of what OFCMB stands for as I think using the longer terms takes up too much space (that is Delta…

New this week when you fly you will find an advertisement in your seat back pocket bragging up the new OFCMB “Your Time” experience. And that Delta is committed to your satisfaction and how proud they are about winning some awards (not so much at the Freddie’s 2015 and I wish they cared at all about the frequent flyer program 1/10th as much as they do about selling stuff). And inside the glossy 3 panel ad they brag up 1st class (not 1st class but domestic business class, then the same coach seats but C+ with perks and then the rest of coach). The first part is plenty of space regarding 1st class seats. I wanted to take issue with this as I have, for the past 6 weeks, spent a LOT of time on Delta jets and in many different seats. And I have a quiz question for you.…

Last week I was on a Delta jet every single day, Monday – Friday. This week I am again flying a number of segments. With that many regional and mainline flights I had a chance to ask a bunch of questions and observe how Delta was doing with their new “seats”. I say that in quotes because the seats themselves have NOT changed, just the leather covering them is or will be updated and the level of service in many sections has been enhanced. As I talked about in a post a while back, Delta training had been nonexistent up to that point. I was, after that post, firmly chastised by someone at the mothership that the post made Delta look like they did not know what they were doing when it comes to training. Well, now we have the results of that training Delta has provided in the days…

When I was in college for my Bachelor’s degree I triple majored in Marketing, Advertising and Business Management. This means I understand a bit how each works and the relationship each has with the other. The creative marketing and advertising folks try to “sell” management that their ideas are AMAZING and in turn management asks how any of what they intend to do will make the company more money (or cost them the least amount possible for that return). Simplistic, maybe, but a solid overview to me. How does any of that apply to the post at hand and the OFCMB seats we soon will have when flying Delta? Well Delta had, with this rebranding choice, a real shot at fixing and making the seat choice simpler, better and much clearer to the flying “public”. Did they do this? Not even remotely and instead have made it worse than ever…

Yesterday sure was an interesting day (after an interesting weekend). Delta has grown much more private about sharing info pre-release with the press and blogs and with this one I can see why they REALLY wanted to just spring it on all of us and hope, as many news outlets and blogs did, that they would just post the PR release word for word disseminating the company spin. Problem was, some like yours truly and my fellow BA blogger Gary, could immediately see that not much had changed and there were real problems ahead with this new “arrangement” of seats. Then as the day went on some in the mainstream press went way off the company line and cut through the hype! It really is a shame Delta did not take this chance to make a REAL change with this announcement. When I say REAL I mean put in a…

BoardingArea