As a review, take a look at the post from a few years back that extensively covered the SkyBucks Delta employee reward program. Now that you have reviewed that post, some updates. According to the AJC.com as well as other sources “we” are much more likely this year to participate in the surveys Delta is sending out after our trips, visits to Sky Clubs or other Delta interactions including flight issues. As many as one in five are now doing so for 2016. I always take the time to fill them out. Always! I love that by picking all 5’s that Delta folks can earn real cash from Delta. I even tend to use the “Strive for Five” both to commend Delta folks as well as drop that, on the rare occasion, that they seem to be striving for much less that five’s today. 😉 I am sure you have…
One year ago this Friday Delta launched the SkyBucks program to reward Delta FA’s and Field Service Managers for good customer service. The outsourced program with the focus to “strive for five” is all about the emails we often get after a flight. In other words your score can have a CASH impact for the crew. If they get 5’s it can mean a VISA card for them (once they save up enough SkyBucks points). The idea is to provide incentives for the Delta employees to, as the site says: “When at least one customer on their flight completes an onboard customer satisfaction survey and provides an ‘excellent’ or ‘5’ ranking in response to each of the flight attendant behavior-related questions, every working flight attendant on that flight will earn one SkyBuck (3 SkyBucks on flights of 5 or more scheduled block hours).” Then, as mentioned, when they have earned…
Delta Air Lines seems to love getting feedback on their employees. But a source recently pointed out a flaw in Delta’s customer feedback system. And then a phone call to a home goods customer service line, of all places, illustrates how there’s a potential job losing-or-saving issue Delta should address.
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Amazing Delta DTW Detroit Delta Gate Agent – I love when they “Strive for Five”!
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