Delta / Hertz elite promo – A case study for how to upset your target audience.

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delta hertz elite status benefit promo for medallions delta points blog

I have to really give it to Delta with their brilliant cross company promotions. Crossover Rewards has been amazing and has, at least for me, achieved the desired effect, that is, when I stay at a hotel most times it is a SPG one. I can see from my reader poll that a number of folks who read the blog are SPG elites who favor Delta. So the promotion is working that way as well and why not since you get some medallion type perks as an SPG elite.

rene delta diamond reg promos

In December last year Delta came up with a great Hertz auto rental promotion tie-in for medallions. I signed up right away when I learned of the promotion and it said it could take up to 8 weeks to be active.

hertz promo check my delta

I checked that my Hertz number was correct at MY DELTA and I could not dream it would take that long in today’s modern tech world, but we have passed that 8 week point and a number of us do not have the upgraded Hertz. Time to reach out and see what is up. I get to twitter and was told this:

hertz delta promo tweets

OK I send off an e-mail and am told I have to wait up to 5 days to get a response (are we seeing a trend here yet). Disappointing, but it is what it is. Then I get this e-mail.

hertz letter to me about pro

Really? I have to contact Delta to fix my Hertz status? Just how is that going to work. It turns out it was a form letter sent to most who asked about the promotion as you can see in this FlyerTalk thread. Then check out another FT’ers tweets to Hertz about it and Delta’s response as well:

hertz tweets john b

Sigh. Delta is blaming Hertz. Hertz is blaming Delta. E-mail complaints are met by form letter responses. Clearly there is nothing Delta can do to fix my Hertz status. Hertz has tweeted this is a known issue. Great.

So if you happen to have access to the very best elites of another company, and have a chance to build real brand loyalty, don’t do everything you can to make them frustrated, angry and a little bit crazy! – René
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Rookie Wednesday: You help me this time – all about renting cars!

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100 FREE Hertz points for Hertz Gold Plus Rewards member + 250 point rental bonus

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Thrifty Car Rental really upset me this time – back to Hertz for me!

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Anyone who ever calls Delta, when you are done with the call, you get the request about cars and hotels. Also, as you can see from MY DELTA page, we also see the adds on our home page at Delta. Now I am all for earning extra Skymiles and a discount on top of that would be great too as I am always looking to both earn more Skymiles and save a few bucks. But … Continue reading

Summary – what card type will Delta Points use to rent cars? Answer: It depends on 1,2,3

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A Denver ski trip on my Delta AMEX FREE cert + Sheraton Tech Center Denver on SPG points

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Oh I think I am going to regret this so much!

The other day, my fellow BoardingArea.com blogger Gary from View from the Wing had a post about AutoSlash. I do not rent cars very much and just don’t think I will use the service he talked about. But what I did see was Advantage Rent A Car. This little company is owned by Hertz but has, let’s just say, not even close the outstanding reputation that Hertz has. But, with a rate of under $7.00 … Continue reading

Weekend car deals $9.99-$14.99 or less plus time running out for StarDO seats

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Shhhhh don’t tell anyone, I have a new love in my life! (it’s Hertz btw) – the perfect rental!

I don’t rent cars often. I rent like 2 or 3 times a year and that is it, but I needed one for my Hungarian family reunion trip. For the past 10+ years I have rented each and every time from Alamo. Why? Price and just because I always do. Guess what, not any more after this part two, the perfect rental, following after my perfect trip with Delta part one. This time, thanks to … Continue reading