Even more proof how utterly and hopelessly broken Delta’s award booking page is (even ONLY Level 1 partner awards don’t work).

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tweet reg delta award page

Delta, this year, is bragging up how great it is that you can, at long last, book more and more Skyteam partners on their amazing award booking page. Some of my fellow BA bloggers have naively even fallen for this farce and done pro-ish Delta posts saying it is a step in the right direction. Hogwash! Complete hogwash! Why?

First off, I have already posted this year how unless you can find all Delta Level 1 space, when using Delta partners and Delta, you are going to end up paying for more than one ticket and possibly even 2 or 3 if you have a longish layover. With Delta hiding the award charts it is hard for someone to compare prices and understand they are over paying for an award (it’s good we can still find the charts here on the blog).

Also, before we go too far, let’s do some real quick award pricing math so you can be clear on just what you are seeing. Delta partner space must exist at Level 1 pricing or it is not there for us as SkyMiles members. Then the math is simple. Say you have two segments to get to the USA from Europe. That is Level 1 + Level 1 = Level 1 award. That is, as long as your connection is less than 24 hours you do not stopover and you only pay for one FULL ticket. So, a one-way business class ticket at Level 1 would look like this: 25,000 + 62,500 = 62,500. Now if you STOP OVER, under the horrid new 2015 rules, you then pay for each segment so it would be 87,500. But check this shameless test out.

ams to lhr delta-com

If we search for seats (one-way business class) from Amsterdam to London this August we find 100% wide open space every day at Level 1 award pricing (nice, right). It is all KLM since Delta does not fly this route. And what if we check from London on to Atlanta for the same month.

lhr to atl on delta-com

Now this is sweet also, much due to Delta’s partner Virgin Atlantic (finding Level 1 on Delta metal just about anywhere over the Atlantic this summer is almost impossible). So since we know Level 1 space is open, what if we search Delta.dumb for seats from Amsterdam all the way to Atlanta. What should it look like? Let’s see.

ams to atl delta-com

Huh. Why is this and why the price changes? One of the reasons is Delta routes you up to Manchester instead of London. Either way, if we go to the “Mulit-City” page on Delta.com it should work with what we found – right? Wrong! Last year it was simple and quick, once you did the work, to just type in leg by leg and Delta.com would spit out the correct ticket for the correct amount of miles. Sure it took some effort but it worked. Today you simply get the following:

hoplessly broken delta mulit-city award search page

Or, in many ways even worse than an error, once in a while it does pop up and work but it over charges you for two tickets, that is, rather than pricing correctly at 62,500 for the trip it spits out 87,500 for the two segments (even when staying inside the rules of no stopovers).

This truly shameless move by Delta is just one more in a long line of shameless moves with the SkyMiles program in 2015 and we know they love to play with prices. But going back to my opening tweet screen shot, if you can find a good rep, they CAN still plug in what you find and Delta.dumb computers will, for them, spit out the correctly priced ticket most times. In my case the rep even thanked me for doing the hard work to find the ticket for him. I was happy to help as I am not about to let Delta take advantage of me and over charge me for my hard earned $kyRubles! – René

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Sunday reader post: How to get your upgrade at CDG – Dr. Julien shows the way!

This is another installment of Sunday reader input on the blog with more to follow all month long. I am really enjoying getting to know readers and so many have travel specific routes or unique experiences and want to make the effort to share with all of us what they have learned. It is time for Dr. Julien to share his. I have to admit upfront that I personally avoid the Paris airport that is … Continue reading

Reminder: We still can’t trust Delta.com when it comes to KLM seats!

  This fall I will be flying KLM and am stuck back in coach for this flight up from Amsterdam to Gothenburg since I could only use my Global Upgrade certs on Delta segments. Now I could have used them on KLM had I been in a very high fare class, but I am on a deeply discounted coach fare (thank you NAI) so coach it is. Delta has been working on upgrading how we … Continue reading

I’m impressed w/ AirFrance twitter & picking seats (so far that is)!

Most long time readers know I am not a fan of coach. For short trips, fine, but for longer than 3 hours I want to be in the comfy seats with “cool refreshing drinks” brought to me by smiling and attentive FAs. This is one of the reasons when I do book mileage runs I tend to stick domestic as much as I can; as a Delta Diamond Medallion my upgrades tend to run about … Continue reading

100,000 point Delta AMEX card SEA – an assault on partner & Deltas dysfunctional family!

A reader e-mailed me the other day a targeted offer for Seattle residence only. It is also a very unique offer as 50k of the points are after spending $1000, but to get the next 50k you must spend $4000 on purchases “Directly at Delta“. 100,000 miles is a great offer worth at least $1000 at a penny a point on Delta and even more if redeeming for 1st class award travel (even at the … Continue reading

Frustrating Skyteam rules – (bag fees for example)!

My choices to get to Sweden on Skyteam are somewhat limited. From Paris I have the choice of an Air France all coach regional partner or via KLM from Amsterdam and they have a pseudo-business class section. Of those two less than stellar choices I tend to pick KLM. Plus, the choice of AMS airport over CDG airport is a no brainer! The page where Delta.com “clearly” describes the bag rules is amazing. You almost … Continue reading

A secret tip about Skyteam and finding perfect low level seats!

I may get yelled at for posting this one but I am pressing ahead anyway (I tend to save tips like this for events like the Chicago Seminars). Delta has very specific rules about schedule change (as we all should know by now) as well as what is a legal connection. International connection times, on this side, are hard to work around, but still not impossible to tweak. Having said that, we also know Skyteam … Continue reading

You have 31 days to redeem your Hawaiian miles on Delta Air Lines

With a HT to my fellow blogger Rapid Travel Chai and talked about on the Hawaiian FlyerTalk forum as well, the days of redeeming your Hawaiian points on Delta will end at the end of this month (well that kinda shoots THIS rookie post out the window soon)! I have spoken with Delta CORP about this and for some input. Apparently, for now, this is ONLY a Hawaiian points program change. You will still be … Continue reading

One of the best parts about KLM travel vouchers – the HOLD!

There are so many things that can end up creating a KLM travel voucher for you. In fact, you should always, for any kind of delay, either swing by the “Crown Lounge” or, even faster, one of the automated kiosk machines all over the airport and just scan your boarding pass to see if a pre-programmed voucher spits out. No matter how big or small your voucher is they have a really kool perk when … Continue reading

TRAVEL ALERT: Strike in France JUNE 11-13, 2013 – free changes

Ah summer in Europe! Crisp days and cool nights. Great wine, fresh berries & cream plus sunshine to warm the bones. And then there is the other summer tradition in Europe –  STRIKE!   HERE is the link to the AF/KLM site talking about changes you can make for free. And HERE is the Delta.com link also telling you your options for free changes and dates if you are impacted. Safe travels everyone – René ▲Delta▲ … Continue reading

I like Delta MQM partner earning change!

Oh Delta Points has totally lost his mind now, right? I mean, he is so in love with Delta that even this latest devaluation he is saying is a good thing (I will never ever read his blog ever again – right)! Just hang on and look at the most important part of all of this from the photo above and the new change to partners earning after 01SEPT2013. Code share count 100%. What is … Continue reading

Will you soon earn less than 100% MQM’s for LUTXVE class flights on Delta Air Lines?

This year, will all the updates and “enhancements” from Delta, I feel a bit like the 3:20 mark in the clip above. Each week I wait to see what our beloved airline will “buzz” me/us with (yeah I know that makes me Cliff Claven, but so be it)! Even when we have complained back to the mothership, it’s kinda like when Cliff says – “well let’s see how you like it pal”… And I think … Continue reading

Some of the best images of the new KLM business class seats!

  Back in August I blogged about Dutch designer, Hella Jongerius’ plans for the new KLM seats. Now the word is out and if you look HERE and HERE you will see some nice and high resolution photos of what is soon to be installed on KLM’s birds. Also, you can peak HERE about the design process and choice of colors and fabrics (I would have loved to have seen them go with leather like … Continue reading

10% off Round the World Skyteam tickets [in coach]!

I have blogged before about the RTW tickets you can get with Skymiles. For this deal you will need to call the round the world desk to get this 10% discount (btw, these reps are very very good and know the partners better than most mainline reps). That said, is this a good deal? For me the idea of a round the world trip in coach is not my idea of a dream vacation even at … Continue reading

DELTA confirmation numbers now WORK on AF & KLM web sites!

For a very long time, when you had a reservation with an AF or KLM included segment, booked via Delta, you had to get your AF/KLM confirmation code to see the seat map. You could ONLY see the seat map if you were in business class. So, you could ask a Delta rep for this number to use on the web site or you could go to AirFrance.com/us and put in the Delta ticket number … Continue reading